Mrs Bridges Tea Rooms — Restaurant in England

I am a full time carer, and While visiting with my boyfriend my wheelchair / heavily disabled mother we had an unfortunate time and were treated incredibly disrespectfully by The staff, servers refused to alter a simple portion and were extremely unhelpful when asking for ingredients and allergens in the food. The waiting staff were dismissive and upon entering the building to pay for our food the head chef of the establishment commented about us being "very fussy" and continued to tell us that his wait staff said we were very fussy customers and we won’t make any changes to our menu as we have so many items. To which I replied I find it a little sad that you are unable to give me half a potatoe rather than a whole one and I’m happy to pay as Mam who is a massive stroke victim can not manage a while one. This is all while other customers were stood waiting to be served. Needles to say I felt so embarrassed.

Upon asking the chef why he was rude and why he felt the need to belittle us. He addressed my outfit and the fact that I was wearing makeup and how strange I looked. And said how about you don’t bring your mother or boyfriend back, I then felt very unsafe at this point I then asked "what does this have to do with the service" I felt very unsafe and considering this is place marked as safe for LGBTQ+ I was extremely surprised by this treatment. This is NOT a safe space for either the disabled or any visible minority group. We have been coming here for years and now to hear that the staff think my disabled [unable to speak ] Mam AND myself and even my very softly spoken bf are fussy and my bf’s makeup was apparently ‘strange to look’, needless to say we shall not return [as we were told not to, and of course we would never want to after this horrific treatment of an elderly disabled, visibly homosexual and myself [a carer] and unhappily have to label this a non safe LGBTQ+...

Been here a few times and usually get the ham and cheese sandwich without chutney. The food was generally up to an average standard, however the ham was pitiful and the cheese not completely melted. Last time I ordered a banana milkshake with it- was outrageously priced at 4.50 with one pound extra for toppings. First thing I notice about those toppings was the adornment of a long black hair on my marshmallows; I didn’t ask for any garnish. Complained about it, they said sorry but there was no discount, but as they gave me another I initially dismissed that as an unfortunate accident and didn’t think to push it any further. However, just today, I went there with high hopes that this mistake was a one-off, just to be let down once again. I got the same order again, just with a cappuccino, to find that the plate and food was filthy with small hairs- I thought this might just be from perhaps a dish cloth but they were black. Again. I was so appalled that I couldn’t bring myself to eat the rest of this meal. At this point I had already decided I would not be coming back; I can accept one mistake, but several is quite concerning and reflects an internal issue with a general poor quality of service. While leaving, I of course wanted a full refund this time, but upon raising the issue of hair in my food, the worker was extremely dismissive towards me, uttering a small apology while walking away. Clearly, while the staff are not outwardly impolite, they do not take customer complaints very seriously. Any other place would’ve offered a refund for my meal, but it seems Ms Bridges thinks they are above food standard policy. I hope that ms bridges changes their attitude in the future, they used to be a place with...

It takes a fair bit of disappointment for me to leave a negative review, I don't often review anything unless I am extremely impressed or unimpressed. Like a lot of people, I have used this place occasionally for a number of years and until today I have always found it satisfactory. I'm not someone who expects to be fauned over so, in terms of service, I was not put out too much. It was my friend who focused on the service and spoke about the lack of it during our visit. He also mentioned the service as being poor for most of his visits. My main gripe was the food. I ordered the tuna salad and it was tiny. The rim of the bowl was huge which made the dish look regular sized but the hollow the salad sat in was as wide as a saucer for a tea cup. The salad came with peppers which were burnt. My friend said they were chargrilled but I don't remember them being described that way on the menu. It was also drowning in dressing - far too much for the little amount of salad in the dish. Whilst we were there another customer asked for their chips to be removed from their bill as they were not happy with them, so i'm not the only person unhappy with the food. I hope the owner or manager can read this review and put corrective measures in place to address my observations and not stubbornly discount my experience. We are all fond of Mrs bridges as returning customers, it would be a shame if standards declined to the point that people went elsewhere and we lost a landmark - the way bruccianis...