Stayed in Blackpool recently, and visited this Nandos with my family twice..1st time , ordered/paid at the table using provided qr code, we had to ask about/wait 40 minutes for our food, it was busy so we let it slide, even though it was not ideal. 2nd visit, again it was busy and again we ordered and paid via the qr code on the table..This time we had waited about 15 minutes to even be brought our drinks/glasses, in order to 'head off' a similar experience than the first I went to the desk and spoke to (I assume) the manager/supervisor. I think his name was Darren, I was initially told that they didn't have our order, even though I had confirmation e-mail and they had taken the money, then I was told they thought I'd ordered it to the wrong Nandos in Blackpool, even though I'd used their provided qr code, turns out that wasn't the case but my order had been put through as a future takeaway, I suspect this is what happened also on our first visit, the whole time the guy I was talking too wasn't really apologetic and initially was trying to suggest I'd done something wrong. When I showed him my confirmation had our table number and clearly wasn't a takeaway, he was still very far from sincerely apologetic. He had to manually put our order through and eventually after all this we were served, again roughly 40 minutes from ordering. Food on both visits was okay, not the best Nando's I've had. Staff were again nice enough but clearly understaffed for how busy it was. My main gripe is the lack of option for table service, the fact their qr system clearly doesn't work and the lack of real care or apology from a senior member of staff. No offer of a discount, no partial refund or anything else, just a free "bottomless drink" that we hadn't asked for and we only got as they'd run out of smaller water glasses. Standard "big chain" post Covid unfortunately, using qr codes/apps for ordering, means less staff, overwork the ones you have to maximise profits and stuff the customer service. Very very poor. , Only reason for two stars is that the food, once we got it, wasn't terrible.