Papa Johns Pizza — Restaurant in England

Ordered several times for delivery with no issues. Tonight order accepted through just eat as normal and due at 1935hrs. 8pm arrived and no food, however showed as delivered. Contacted restaurant to be told they hadn't received order and to call just eat. Just eat advised to call restaurant so did again, order number given and it was on their screen. They said they would get this delivered asap (different person to first call). First person then called me back and stated they don't deliver to this address, despite deliveries being received previously and helpfully (not) told me to call just eat for refund. Still on phone to just eat, and he calls back to say he's trying to help but his supervisor is not available, kindly told him not to bother making excuses and I would continue with getting refund. If they had not been able to deliver to area, they should not have accepted order but they did. Just eat confirmed order had been accepted!! Shocking customer service and hence to say will not order from Papa John's again (mind you , apparently they now do not deliver...

We ordered from this papa johns tonight as it was much cheaper than the one at haven where we are currently staying. I asked the delivery driver to ring me if she had problems getting to the caravan and I was more than happy to get the pizzas from the entrance to the park. Lady from papa johns rang me saying she was 5 minutes away, was lovely and so down to earth. Pizzas were piping hot, dips all included and cost us so much less than it would have done at papa john’s haven. Thank...

If there was an option for zero stars I’d give it. 3 weeks ago ordered a pizza meal deal which arrived cold. The driver didn’t even bring it to the door in a heated bag! Rang up and complained to be told the manager was on holiday until Wednesday & he would ring me. 3 weeks later, I’ve chased them once & still no offer of any form of compensation or a call from the Manager. Considering reporting to food hygiene dept. An...