The Kings Arms Hotel — Restaurant in England

I hate to write bad reviews, preferring to allow hosts a right to reply, however I am extremely disappointed in the quality of my stay. Communication has been non-existent, I sent a message to check that it was ok to have my baby with me and heard nothing. But that’s one of those things and I’d deal with that on the day. ||Check-in was perfect, I was warmly greeted, shown to my room and had the offer to take my luggage up to my room. My room was also adequate enough for the price I’d paid and just for us to get our heads down for the night. I was even going to be highly complimentary on review sites!||However, this all changed at just after midnight that night. The fire alarm was going off, we made our way down to the exit, to find all the other guests on the main landing, no member of staff to tell us what to do, where to go or to even turn the alarm off. There was a highly intoxicated, topless man being extremely loud and kept talking and trying to touch and play with my son. He then had an argument with another guest which was getting rather heated.(guest behaviour is beyond the hotel’s control but if we had had direction then I believe this wouldn’t have happened, and we wouldn’t have felt vulnerable). ||The rooms are above the inn, so the door to the main entrance is locked after 11pm but guests can use a side door to come and go. On this door was scribbled on a piece of card that there was no breakfast the next morning due to staff shortages, leave your keys in the door and exit via the side entrance to check out. This meant that when we were eventually left with no option but to ring and waste the time of the fire brigade, they couldn’t get to the alarm system to turn it off! They had to break the combination lock on the door! This all took place whilst we all waited outside, thankfully me and my son were given a warm seat in the fire engine.||It was deemed safe to return, however, I was concerned that as we didn’t know why it had gone off the first time that it could very well go off again, so I didn’t get the rest I needed before driving 3.5 hours to go home. Thankfully it didn’t!||I couldn’t speak to any staff before we left, as they weren’t open and no one was coming in anyway. I have tried to message ‘Kirsty’ again to try and have this discussion that there should be a much clearer policy on what should happen in the case that the fire alarm goes off at night. I am really disgusted at the lack of communication or to try to make this up to us in any way.||DO NOT STAY HERE, ITS NOT SAFE AND NO ONE CARES! AVOID...

I hate to write bad reviews, preferring to allow hosts a right to reply, however I am extremely disappointed in the quality of my stay. Communication has been non-existent, I sent a message to check that it was ok to have my baby with me and heard nothing. But that’s one of those things and I’d deal with that on the day. ||Check-in was perfect, I was warmly greeted, shown to my room and had the offer to take my luggage up to my room. My room was also adequate enough for the price I’d paid and just for us to get our heads down for the night. I was even going to be highly complimentary on review sites!||However, this all changed at just after midnight that night. The fire alarm was going off, we made our way down to the exit, to find all the other guests on the main landing, no member of staff to tell us what to do, where to go or to even turn the alarm off. There was a highly intoxicated, topless man being extremely loud and kept talking and trying to touch and play with my son. He then had an argument with another guest which was getting rather heated.(guest behaviour is beyond the hotel’s control but if we had had direction then I believe this wouldn’t have happened, and we wouldn’t have felt vulnerable). ||The rooms are above the inn, so the door to the main entrance is locked after 11pm but guests can use a side door to come and go. On this door was scribbled on a piece of card that there was no breakfast the next morning due to staff shortages, leave your keys in the door and exit via the side entrance to check out. This meant that when we were eventually left with no option but to ring and waste the time of the fire brigade, they couldn’t get to the alarm system to turn it off! They had to break the combination lock on the door! This all took place whilst we all waited outside, thankfully me and my son were given a warm seat in the fire engine.||It was deemed safe to return, however, I was concerned that as we didn’t know why it had gone off the first time that it could very well go off again, so I didn’t get the rest I needed before driving 3.5 hours to go home. Thankfully it didn’t!||I couldn’t speak to any staff before we left, as they weren’t open and no one was coming in anyway. I have tried to message ‘Kirsty’ again to try and have this discussion that there should be a much clearer policy on what should happen in the case that the fire alarm goes off at night. I am really disgusted at the lack of communication or to try to make this up to us in any way.||DO NOT STAY HERE, ITS NOT SAFE AND NO ONE CARES! AVOID...

Very bad .... ..but the 2 lads (staff ) ..were understanding and fairly clean a part from a couple of stains on the carpet and the only reason I stayed other wise I would had gone across the road

What hotel these days have no TV in their room ? Old fashion just shabby and no life !

Imagine .....one TV unit with no TV. ....in fact as a deluxe room and the price was a joke and if there was a TV it should be on the wall. We did have clean bedding but no matteress cover or pillow covers ! I get the feeling the owner needs to go and stay at a hotel for the price he charges to see the difference. ....at least get a long mirror and tasteful pictures to hang on the empty walls . Very noisy above us but it is an old old hotel and had a lot of the old left in the walls which is a nice touch ..... A TIP .......put some numbers...