Sea Horse Hotel — Restaurant in England

After visiting this pub over the last few weeks we decided to book our relatives into the hotel whilst they were visiting York. We initially thought the pub was cosy and the staff were pleasant, these pleasant staff are probably the ones who get the good reviews. This instantly changed on meeting the management couple. The first occasion we overheard the female manager constantly pick fault with the young member of staff serving behind the bar. She didn't seem to have a good word to say about anyone and it was obvious she was talking negatively about some of the regulars. She also said that she wanted a different pub because she hates doing the b&b side but Humphrey won't let her. I thinks this reflects in her terrible attitude towards customers and staff. It was too late to cancel the booking at this point but things got much worse on night our relatives stayed over. One of our party closed the back door of the pub because there was a draft blowing in the bar. Within 30 secs the phone in the bar rung and the member of staff went and closed the door. It was obvious at this point that the manager was monitoring the CCTV. After enjoying excellent service and food at the Indian restaurant next door we returned to the pub, the managers were not in the bar area when we got there. A member of our party put some coal on the fire and again the phone rang within a second and the barman asked them not to put coal on the fire which is fair enough, however, moments later the manager came barging in and rudely said 'you don't put coal on the fire'. It's not what she said but how she said it which was very abrupt and rude. A bit later my 81 year old father in law and his son started singing not loudly a nostalgic Nat King Cole song which the manager really didn't like and said 'you can't sing in here' when asked why she said 'it's a digital detox pub'. I'm confused. What has singing got to do with it being a no-tech pub and why was she so rude about it? This is the most backward place I've ever been and I've drank in Sam Smith's pubs for 20 years so that is saying something. By the way the rooms were unclean and surprise surprise no full breakfast in the morning because the oven wasn't working! Utter disgrace. I think the only reason why she is still running the place after 12 years is because Sam Smith's brewery can't get anybody to manage their pubs for love nor money hence why so many of them are closed but need this hotel to stay open to take advantage of poor unsuspecting customers from out of the area that aren't aware of the culture of contempt towards people that the...

Visiting York for 3 nights. This was the nearest pub to our accommodation. We called in for a drink. There are a number of small rooms (4 I believe). All tables occupied in 2 of them. We sat in the larger room at the rear. Just the 2 of us. We left the door open to the bar to let a bit of the room chatter come through because of our silent room. Having taken our coats off and sat down at the table closest to the door we looked at our mobiles. The bar maid came from behind the bar to inform us we were not allowed to use our mobiles. She said she would be sacked if she allowed us to use them. Then she closed the door to leave a small gap because the heat from the bar room would escape to the room we was sitting in! We left after our single drink and didn't return. We walked to the next pub going towards York, couple of minutes walk, and managed to get a table that didn't have...

Noticed this pub was completely empty as we were passing so thought we'd help boost their sales. We soon realised why it's empty.

They were unwelcoming and awkward about my friend's assistance dog and said the dog wasn't allowed. We had to explain what an assistance dog was and my friend is registered disabled (not a great , welcoming start).

The barmaid put her glasses on and leaned over the bar to inspect his harness before we were allowed to order a drink.....

I asked what white wine they had and they only had one. I asked if I could try a tiny taste to make sure I liked it - no that's not allowed either.

We promptly left before any more rules could be forced upon us and headed down the road where our custom was...