Coolings Gandy Street — Restaurant in Exeter

waited 1 hour for food which came out stone cold and burger missing cost £35 for 2 only got 1 chips garlic bread half baguette there was only 2 others in there came with 2 half pints that was quick only in the hope we would buy more which we dident, still feel better i put off 10 customers telling them what we went through we had the black and white grey hound so staff know who we are/ yes cost £35 had it not been a goverment half price day which ends this bank holiday and i did ask that new lady worker who had only been there 3 days for some t sauce its that that made my food go cold that took 5 minutes to get as i had to go in to get some and the lady or man owner has not told you that i paid £2 extra for a extra burger which was not in there they offered another one i said no thanks i dont want to wait another hour i got the £2 back, and it was not busy in there yes a group did leave the table we went to but after we sat down there was 2 males just having lager no food and as for that other outside table they went with in 10 minutes of us getting there and it stayed empty, we got off the h bus that stops outside the other side of the coolings we went straight there at 1.40pm drinks came out quick table cleaned quick menu quick had to wait 10 minutes for them to come out to take order well i went in to say i am ready and it was at that point i seen 4 other people sitting inside nothing like busy like kfc mac dondalds oggy oggy the pizza place across the road from the cooling place, we was amazed at the £10 cost of a burger with a few salad leaves and chips put in a silver looking ash tray type tall type, go and have a look for your self, the burger was like rubber thats why i gave it and the cheese to the dog, it was 1 hour from when we sat down to when that food came out at 2.40pm we was on that h bus which pulls up there at 35 past each hours no way was...

First, we were sat late and then not given any time at the end of our session to make up for it. We did not get our complimentary Prosecco and in the time we were there we only had 4 drinks. The pizza was damp the nachos also were just terrible and watery. We had multiple people keep coming up and taking our orders for the next drink but then just not getting them. When we went up to the bar to tell them that we only had 4 drinks and wondering where our others were the staff were very rude and said that we had 7 rounds. They thought this because when they kept coming up to take our orders they were putting them through as if we had them even though we never received them. They kept very rudely telling us we had 7 rounds and basically accused us of lying but we only had 4 drinks. Also we thought that if we had ordered 7 rounds we should’ve gotten those drinks however even though we ordered them because our time session was up we were not allowed to have them. Bit of a rip off that we paid £40 each but only had about £25 pounds worth of drinks. Then to make up for the lack of drinks they very rudely gave us the Prosecco that we should’ve received at the very beginning of our session. Additionally, the Prosecco tasted like vinegar. When we were trying to ask the waiters stuff he said that he would go check and let us know and then keep just walking past us again and not telling us anything which is what made us go up to the bar. Generally the whole time just felt very forgotten about and then were spoken to very very rudely and we absolutely did not get our moneys worth and will not be...

First, let me be clear that I only put 1 star because there wasn’t an option to be 0 stars!!

We have visited Coolings a couple of times before and have always enjoyed our experience with lovely staff and amazing cocktails. We were therefore so looking forward to visiting on 18th June, the first time since the most recent lockdown. It became clear very quickly however that things has changed dramatically. The staff were quite obviously more interested in talking to each other rather than to their customers and when we did eventually manage to get someone’s attention, they were indifferent and inefficient, giving us the wrong information and then trying to overcharge us for our order (you have to “‘pay as you go” here which is ridiculous!). When we did eventually get our cocktails, they were bland and tasteless. Before our cocktails even arrived, we had decided we wouldn’t be staying to eat, which had been the original plan, and instead went somewhere else and enjoyed a lovely evening, but thanks to the laughable staff at Coolings, the evening had a very stressful start. Be clear, this was not a staff shortage issue, which I have every sympathy with; I counted 6 members of staff and the place wasn’t even half full. The staff quite obviously just weren’t interested and couldn’t care less. We will never been visiting Coolings again. There are lots of fantastic places in Exeter to choose from - don’t waste...