Al Duomo — Restaurant in Great Britain

I had pre booked this evening meal 4 months in advance for my sister Hen do Meal. I had made the reservation online for 20 ish people to see if they were able to cater for this many people. After my reservation being accepted, I called them up to double double check it was all ok- also to explain it was an important booking. They confirmed eveything was ok to proceed. After I had made the booking, they sent me a pre order form for our food, with no problem at all I filled it in and sent it away a week and a half prior to the day (they only requested it 2 days before). When we arrived, we had the impression we were going to be in the main restaurant as they asked if we wanted to be in a separate function room and I said no due to wanting some of the atmosphere around us. They took us away and into a separate room up some flights off stairs. The room initially was freezing cold, dark and silent. We asked for some heating and they put a small heater on by the door but still left the door open, we then asked if we could have any background noise and they said no as the radio didn’t work. So disappointed from the start. When it came to ordering drinks/ food, they couldn’t make some of the cocktail we asked for off the menu, we ended up waiting a while for drinks. 2 hours into our booking we still had no food and no sign off it coming. We had a strict time schedule with places to be after, however still left 3 hours for our meal ( we only pre ordered main meal each). Unfortunately 2.5 hours in and we still had NO food and the excuse was the kitchen was busy- despite booking 4 months in advance, pre ordering food (over a week prior) however they were still accepting walk ins? I am really really disappointed by this and let down. I had spent months organising this hen do for my sister and you guys let us down. We left with no food at all. We were all starving so had the rest off our evening hungry. It was not fair and they were very rude. Despite getting no food and one drink per person in the whole 2 hours we were there. They still expected us to pay. We said no and left there and then as we had other places to be. Over all, it ruined our evening as this was the big HenDo meal. I would NOT recommend at all for group bookings, regardless of how far in advance you book it l. Really...

RUDE MANAGER AND HORRIBLE SERVICE! AVOID! My friends and I travelled down from Glasgow the weekend of the brighton marathon and I had booked this restaurant 4 months in advance (as i knew it would be a busy weekend - as the marathon was the following morning). Upon entering the restaurant we were being served by the manager who we later discovered, her name is Julie and she was nothing but rude to us from start to finish. I understand the restaurant was very busy that particular evening and we did have to wait a significant period of time for our food however decent customer service would have made all the difference to our overall experience. The manager ignored us when we were trying to politely get her attention, she was rude, abrupt and everytime she walked by our group, she would give us dirty looks which is absolutely embarrassing behaviour from someone who is meant to be in charge (not to mention an adult). At the end of the meal I politely approached her about her attitude and treatment, to which, she would not even look me in the eye. I then asked her, ‘you don’t care do you?’ To which she responded “No because i don’t even understand you” (this came across as racist behaviour on her part, given our scottish accent). When I asked her her name (which by this point we already knew was Julie) she responded “Greta”, what an absolute joke! she was well aware that her behaviour was absolutely out of order and beyond what would be acceptable in any hospitality environment. This manger blatantly lied about her name! Worst experience ever and would definitely recommend people AVOID this place. However we would give a special thanks to the young girl Ailise who stepped in to deal with our table, she was very understanding and polite. I would say she is a credit to the restaurant. Overall it was a real shame as the food was actually very good but the horrible, rude and disrespectful behaviour of one individual who is supposed to be the leader of the team ruined this entire experience. She is obviously unfit for her role and is not a leader who benefits the team of very good...

I wanted to contact about our experience at your restaurant this evening. We chose to come after a very positive experience a few months back when we had lovely food and fantastic service by the young blond lady from Belfast. Luckily she was our waitress again and thing were going well to start with. We ordered 241 cocktails as it was 5.30, 2 pizzas, 1 chicken and 1 steak. During our meal, PJ came up and introduced himself as our server (not sure what happened to our lovely Belfast lady). Things went wrong from this point. The chips that came with the steak weren’t cooked so we’re sent back and sauté potatoes requested in place of them. The steak was almost finished by the time the potatoes arrived and no apology given for undercooked chips. Then at 6.45 we asked for the bill. This contained many mistakes. The 4 cocktails had been charged in full (£22 overcharge), 3 pizzas instead of 2 (£15 overcharge). The replacement potatoes were charged (overcharged £5). That’s was a £42 plus 12.5% overcharge. Quite significant. This took multiple attempts and until 7.20 to correct the bill. Our show started at 7.30. There was no apology for the overcharge, just PJ saying that he charged is in full for the cocktails as it was now 7.15! 🤷🏼‍♀️. When we said we had ordered them at 5.30, he said he would have to check. We were so unhappy with this we asked him to removed some of the service charge. We left £10. In hindsight we should have asked him to remove it all. We don’t go out that often and we extremely upset by our...