The Black Dove in Brighton is a mixed bag of delights and areas for improvement. On the positive side, their commitment to customer service shines, especially in catering to a variety of gluten-free options. The menu's versatility, including gluten-free and non-alcoholic choices, deserves commendation for meeting diverse dietary needs.
The staff at Black Dove contributes significantly to the positive experience. Their friendly demeanor enhances the overall ambiance, making patrons feel welcome and appreciated. The establishment's decoration is a standout feature, effectively creating an immersive atmosphere that connects the drinker to their libations.
However, a critical lens reveals areas where enhancement is plausible. Some aspects of the service efficiency could be refined for a smoother experience, ensuring that the positive ambiance isn't overshadowed by minor operational hiccups.
In summary, The Black Dove presents a compelling case with its exceptional customer service, diverse menu options, and inviting decor. Addressing operational nuances could propel it into an even more formidable player in Brighton's dining and...
Read moreNow as a pub it's a great place. However on a recent visit there I was stunned at their attitude at some women that were on a hen do. Now these weren't young drunken students but middle aged women not girls women. They were out celebrating one of their daughters getting married. 8 or nine of them. The pub refused to let them in or serve them. I was there having a cocktail with a friend. They said it was a policy that they don't allow such groups in. That I do understand however this group were clearly of no harm and were not drunk and were just out to have a drink. The pub was out of order and should be able to judge on the night if the group would cause issue. I then said I would try and get them a drink well this seemed to up set them and the took our very expensive cocktails which we had not finished. I took the group of very harmless women to Shortts pub up the way and they were welcomed with open arms. There they had a great time to music and all was well. Black Dove is a nice pub but I'm really not sure about that incident 😕 not at all nice. So 3 stars also they've lost my custom. I'm sure they'll...
Read moreAn quirky bar suitable for an alternative crowd, definitely worth a visit. Visit here for some unique cocktails, a relaxed youthful atmosphere, gothic/new age vibes and some imaginative decor.
The bar men were professional, friendly and fast. They were extremely conscious of guest experiences even while having plenty of fun themselves. It is Brighton so there will always be some trouble which when it happened on the night, outside the pub, they dealt with swiftly and professionally. I was impressed at their abilities with getting the night back on track. They were also very clearly good at judging which customers wanted to chat and entering into a dialogue. They seem genuinely to care that people have a nice night.
Our cocktails were brilliant and they were bespoke. My drink was perfectly sweetened and my partner got his old fashioned the way he wanted it to.
The only negatives I have for the bar is that I think it could do with a clean. I love alternative pubs but I still think it is nice to feel you are in a clean space. I also didn't really like the...
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