Hot Rocks — Restaurant in Great Britain

Went to enjoy a cocktail in the sun with my fella. Fortunately I work in a cocktail bar, so when I saw the barman not put any of the listed alcohol (just 50ml of blue curacao, pineapple juice and cream) in my ‘Hot Rocks’ cocktail, I knew what to say. I returned to the bar and explained to the barman he hadn’t put Malibu, Vodka or Triple Sec in it, he mockingly responded ‘just because you didn’t see me put it in, doesn’t mean I did not’. I found this quote alarming, so I apologised. Someone who looked like a manager told me the legal measure of alcohol allowed in a cocktail is only 50ml. Which is not at all true (I think they forgot once again, I am a bartender), yet may be an in-house rule for the bar. Regardless, there was none of the specified alcohol in my cocktail. He told me it was the ‘right colour’ and I replied ‘yes, probably because you put the blue curaçao in.’ I then gave up, returned and tried the cocktail once again. It was juice. I decided to ask for another and to watch it being made. The staff were very obviously annoyed by this, but made it with all advertised ingredients in this time. As I imagined it would, it now tasted entirely different (for one, it was clearly an alcoholic beverage). My boyfriend asked for his to be remade and offered to let them try the difference between the first fraudulent drink and the second as-advertised cocktail. They refused, and tipped the ‘juice drink’ down the drain. Now we both have cocktails, it’s sunny, they have electric heaters outside, and we are having a lovely time.

So visit ‘Hot Rocks’! Only, of course, if you enjoy being duped into drinking 2 glasses of juice (with miniature umbrellas!!) for the value...

First time at this restaurant. Gentleman on the door seemed friendly at first, took to our table outside and waited to be served. Waited about 15minutes and nothing. Decided to use the QR code ordering which the waiter "Snoop" was excellent, incredibly friendly and made it like nothing was too much trouble.

Weather was very windy so we decided we wanted to go indoors. Put my hand up to speak with the door guy to see if we could go in. He responded with a fairly rude and arrogant "1 minute" gesture. Not impressed.

We headed inside anyway and my partner saw a table but missed the reserved sign by accident. This was when the manager in an incredibly rude sarcastic tone made comment that it was reserved. Totally uncalled for. A professional "Sorry madame, this table is already reserved" should have been how to respond. Not rude sarcasm.

If we hadn't already paid for our food we would have walked out with this. Completely unacceptable and from someone who should be setting the good example for their staff.

We went over to another table and was served again by both Snoop and another girl (didn't get her name). Both excellent and a credit to the restaurant.

The food when it came was good, albeit a little expensive. I have put the service down as a 2 star, due to the door guy and the manager otherwise it would have been a 4.

Again, Snoop and the other girl were excellent, and if that's their normal way of serving they deserve a raise.

We tried to tip them both well and when my partner mentioned the managers behaviour to Snoop he apologised profusely and stated he must have...

It was rainy, we both needed shelter and a warm meal, we entered Hot Rocks, a Cocktail bar and restaurant, The ground floor was a heaving mass of wet children shouting, I saw double doors with a restaurant sign above it and a girl to the right behind a counter, table for two please! we were radioed in, two on there way up she said. We were greeted nicely enough after we negotiated the spiral stair case, disabled access? We were well looked after, ordered our drinks and meals to the backing of further radio chatter between a number of staff and the girl downstairs. Our meals arrived, my better half asked for a spoon but the trainee waiter hardly spoke english and was asked again, he spoke something unintelligible and then he replied ah spoon! The meals were satisfactory but clearly not prepared on site, more what you might expect in a Weatherspoons, a reheated previously frozen offering. The Sea Bass which I wish I had ordered did look fresh however, perhaps the only freshly cooked meal chef was actually working on himself whilst other staff made use of the microwave. More Radio chit chat made sitting in the unlit dingy eatery like having a meal in a prison canteen, and yes, I have eaten in a few. We didnt order desert and asked for the bill. On leaving I have become accustom at other places to being wished well by staff and thanked for patronising an establishment, not here however, and there were four opportunities do so. As we left the lights were switched on which might suggest the staff didnt want us to see what we were eating or the staff didnt want to see...