Zak's restaurent — Restaurant in Leeds

DISGUSTING! Delivery from this restaurant.

The food on arrival was cold, bags seeped in grease and Wrong orders. When ringing the restaurant to ask for advice regarding the quality of the food delivered I was spoken to in a very rude manner by the manager "Ladeen" and requested to send images of my order for "quality check". I did as the rude manager asked and got no reply. With no response i left my home to take the food to the restaurant where I was rudely met by the manager who I recently spoke to on the phone. The service inside the restaurant was even more disgusting than the food delivered. I was spoken too inside of the man riddled restaurant that made myself and house mates very uncomfortable to be informed that the manager wouldn't do anything except a 50% discount. I would not order from this restaurant again if it was the last food on earth. To then have to ring the very helpful just eat company to get a refund

So much as the customer is always right !!! NEVER ORDER FROM THIS RESTAURANT. Not even worth...

Beware, hidden charges and lack of communication. I made an order online for which the total came to less then what they charged me on delivery. I was charged an additional fee for delivery without being notified and this was not made clear on the order page on the website.

Although I liked this place, I will not be going back as this is extremely poor especially considering they had my contact information to call me and notify me if I was willing to accept the additional charges.

I have previously had a discussion with a member of staff when they were trying to charge me a fee for using my debit card which is illegal. So there seems to be a theme here.

response. The explanation below makes now sense, as what I am describing are two separate incidents. I have just got off the phone with the manager who was very rude, did not let me explain, spoke over me and hung the phone up on me. I would give zero stars for customer service.

And the website does not have any information with regards to...

Food was absolutely appalling and swimming in grease.. infact half of the content was grease. We then waited an hour & a half for delivery to come & when it hadn’t shown we decided it was time to phone them. We were told they hadn’t received our order (through their Zak’s app) as the app “hadn’t gone live yet” and was nothing they could do about it. Eventually they ended up agreeing that they would send our order after us having to show him proof of purchase AND order on the app (through screenshots)!!! Then finally 2 and a half hours of waiting, the delivery driver phoned me to tell me he was outside. When I went out to have a look he was not. A further 15 minutes was waited while he found my street...The guy that answered the phone when I rang to check where my order was, was also very rude!! Will Never order from here again!! Food was appalling, service was appalling & custom...