Chez Mal Liverpool — Restaurant in Liverpool

Stayed for one night. The room was clean, we paid extra for the view, however there was a faint smell of cooking on the towels and bath robes. The air con did not cool the room at all and it was quite warm, so not a good nights sleep at all. Disappointing also that the bed was only a double size. The evening meal was fresh and hot, we were welcomed by Michael, so friendly and very attentive not just to ourselves but those around us too. My partner had a lamb dish with new potatoes, which he thoroughly enjoyed, I’m fussy so had a burger/fries which was very good. We opted for a pudding and they were good too. The following morning we had our breakfast and only waited minutes to be seated, again the staff were friendly and busy. There’s plenty to choose from for everybody. Now for the drinks. We sat outside after some site seeing, the drinks were two different costs each time. Strangely there was a sign outside which stated a much cheaper rate however we were charged more. Check first as this is not great from this hotel. Would I stay again, yes, but I’d make sure the air con was working properly, the bed was at least a king and the rates from the...

We had a lovely evening overall, was a different kind of atmosphere and staff very friendly and helpful - so I can recommend this venue for an enjoyable evening dinner. However, we could not help feeling that we were 'talked into' what ended up being a very poor value for money large steak on the bone for our main course. We were persuaded against individual steaks and to go for the more expensive 1kg rib. However, there was simply not enough to go around 3 people - and it was considerably more expensive than 3 individual steaks. We had a great evening spoilt by this unfortunate incident. We still laugh and joke about it and will continue to do so - the incident was Sat 17 August 2024. Today at home we had a 700g steak, enough for 3 people and with leftovers - and this prompted me to write this review. It could well have been a mis-understanding by the waiting staff - but the perception we were left with was something else - which is a shame. I suggest the information around your 1kg steak offering needs to be reviewed, and with your waiting staff. Thank you for your...

When we arrived they couldn’t find our booking (made weeks prior), and continued to suggest we didn’t have a booking when I showed them both our original confirmation email and the re-confirmation email we’d received the day before. I guess we should have taken this as an indication of what we were in for.

In short:

They were reluctant to let us sit in the restaurant, trying to pressure us towards a table in the bar. The first wine we ordered was clearly corked. We ordered a fillet medium-rare and a ribeye. Instead they brought a medium-well fillet (photo provided) and steak frites (the steak was less than 1cm), but insisted it was a ribeye - which cost significantly more. Throughout the meal it was difficult to get the attention of any staff. Generally, a poor experience which cost over £180.

It’s possible we were just unlucky as no one else was in the restaurant, so perhaps the usual chef was absent, but this was at 1pm on a Saturday. A bit of a pity as we were visiting from London and had taken time to find what seemed like a...