NORD — Restaurant in Liverpool

I am writing to formally express my disappointment following a recent visit to your restaurant. Given your reputation and the price point, I had high expectations, but unfortunately, the experience fell significantly short in multiple areas.

When we were seated, it took so long to receive two simple glasses of prosecco that we had to ask if our drinks had been forgotten.

We then waited over 45 minutes for our bread which was stale. When the appetisers finally arrived they were dissapointing—simply a sausage on a plate with no garnish was unimaginative, the scotch egg, which I was particularly excited for, tasted good but the egg was overcooked inside and the fig tarts were tasteless.

For starters, the beef tartar was ok but the flavours were unbalanced. The hazelnut was overpowering and didnt fit and the pickled cucumber was too sharp.

We then waited another hour or more for the main courses. We even asked if we could just get the bill as we were so hungry and just wanted to go elsewhere to eat. We had even forgotton what we had ordered. We were promised the food was 'just on the pass’, but it took another 15 minutes to arrive.

My main course (fish) had to be sent back as it arrived still frozen inside. When it was returned, it was inedibly salty. The chips accompanying were undercooked and oily. The chicken dish lacked any flavour. A minute after the dish had been presented on the table, we were then presented with a plate of ungarnished fried chicken nuggets to inexplicably “finish off”. It was confusing and the lack of explanation felt like it was an after thought to make up for making us wait so long for our food. The sole was overcooked and was cut down the centre, removing the spine and making it difficult to separate the bones. The sauces across all dishes lacked flavour and were inconsistently seasoned, either overwhelmingly salty or entirely flat.

For a table booking at 7 30, we didnt actually get any proper food until 9 30. The wait in between each course was simply inexcusable.

Throughout the evening, no staff member acknowledged the excessive delays or issues with our meal. We asked to speak to the chef, and the maître d’ assured us they would come over, but they never did.

The only redeeming gesture was the removal of the main courses from our bill when we requested it. The maître d’ also promised a follow-up, compensatory email to “make up” for the experience—however, no such correspondence has been received, further adding to the sense of neglect and disappointment.

For a restaurant of this calibre and cost, there is no excuse for the lack of basic kitchen skill, poor service, and lack of accountability we experienced. It was a chaotic and deeply disappointing evening. I would strongly discourage others from dining here, and would instead recommend restaurants such as Belzan, where the food and service are consistently excellent.

I hope you will take this feedback seriously and address the issues raised, as what we experienced was simply...

...had to let the review sit for a bit. First of all text below is a singular very bias opinion of one happy individual, please take it with a grain of salt and pepper. We were probably the worst customers in the history of hospitality, to be honest. Seriously, who goes for a Sunday roast in a nice restaurant, at 5PM no less! Unfortunately for us (and poor chefs!) this was the only time we could make to meet a friend, who we haven't seen for a while. Fortunately for us, however, we chose Nord as our haven for the evening. First things first, place is gorgeous! Not flashy gorgeous where you need sunglasses in the evening to cover all the kitsch bling, but light, discreet, unpretencious elegance, eyes resting on what looked to me very close to perfect interior (separate bow to whoever ordered those marvellous water glasses). Young servers, nice uniforms, lovely service, but, same as interior - exactly at perfect level not to make you uncomfortable if you're a walk-in and all your Prada is at dry-cleaners. Service not annoying, not nauseatingly sweet, exactly as needed in a timely and polite manner. Great wine card with more than democratic pricing, but amis said the hungarian Tokaji was very lovely. Food... Oh boy. Starters were amazing, my partner, who doesn't like mid-rare steak, ate a tartar of beef and apparently now likes raw beef, I think that explains the taste situation well. Seabass sashimi fresh, with some tricky smokey sauce (didn't catch the ingredient), absolutely smashing (both starters are on pics). Roast was, well, a roast. Honest meat. Special applause to chicken, done to absolute perfection (to those new in restaurant business - chicken breast is much more difficult to get spot-on temperature-wise, than, say, beef, it has no wiggle room, either raw or dry). Pork done beautifully too. One teeny tiny thing, if I'm really nitpicking - roasted potatoes had hard crust on them. Which, if you complained about at the family table, when eating lunch dishes at 5PM, mother would probably hit you on a forehead with a wooden spoon, and would be in her full right to do so. Fortunately chefs did not resort to violence and we left unharmed. Another special mention - again, it's probably just me, but for me a lot can be said about chef is in the way he treats his most basic ingredients, cheaper veggies, for instance. It's easy to pull off a fascinating fillet mignon, try making a memorable cauliflower, or an inspiring broccoli. And the team aced it. Not only perfectly cooked vegetables, crunchy yet soft inside, roasted in something I can only assume was some sort of animal fat for that extra oomph, but oh my god the colour on those things, vibrant, lively. Desert I politely refused, understanding that explosion will not in any way improve the decor. To sum up, great place, prices are more than comfortable, smashing food, smashing team, only one huge flaw darkens my experience - after you eat and pay, apparently it's customary to leave. That part I really...

I recently had the pleasure of dining at Nord restaurant, on Old Hall Street, Liverpool and I must say, it was an absolutely fabulous and engaging experience. From the moment we stepped through the door, we were greeted by a friendly gentleman at the entrance, setting the tone for the evening.

Our server, the lovely Charlotte, provided us with impeccable service throughout the evening. She guided us through the menu with kindness and expertise, ensuring we made the best choices for our tastes. Her attentiveness and timely check-ins added to the overall enjoyable experience.

The kitchen at Nord restaurant truly exceeded all expectations. The attention to detail and the sourcing of high-quality ingredients from their suppliers were evident in every bite. The freshness of the food was palpable from the very first taste, elevating the flavors to new heights. It's clear that Nord takes pride in their culinary offerings and strives for excellence in every dish.

One standout dish I had the pleasure of enjoying was the Roasted Monkfish with celeriac purée and caper brown butter. The combination of flavors was simply exquisite. The monkfish was perfectly cooked, tender, and paired beautifully with the creamy celeriac purée. The Roasted Jersey Royals with café de Paris butter on the side added an extra layer of indulgence to the meal. I was delighted to hear that Charlotte agreed with my choice as the perfect pairing.

Beyond the outstanding food and service, the venue itself was a sight to behold. The interior design struck the perfect balance between being spectacular and not overly pretentious. The ambiance created a welcoming and sophisticated atmosphere, enhancing the overall dining experience.

In conclusion, I wholeheartedly recommend Nord restaurant to anyone seeking a dining experience of the highest quality. From the warm greeting at the entrance to the attentive service of Charlotte and the culinary masterpieces crafted by Daniel Heffy and his talented kitchen, every aspect of our visit was second to none. The freshness and exquisite flavors of the food, coupled with the impressive venue design, create a memorable and enjoyable experience. Nord restaurant truly deserves accolades for their commitment...