Subway — Restaurant in Liverpool

Review for John Kelly at Subway

From the moment I stepped into the Subway branch, John Kelly’s professionalism and friendly demeanor were immediately noticeable. He created an atmosphere that was not only welcoming but also highly efficient, something that truly enhanced my overall dining experience.

Customer Service

John greeted me with a genuine smile and a polite, enthusiastic attitude. It was clear that he takes great pride in his work and genuinely enjoys interacting with customers. Throughout the service, he maintained excellent eye contact, listened carefully to my order, and even made helpful suggestions based on what I was choosing — a personal touch that made the experience feel tailored rather than transactional. His patience, even when dealing with a long queue, was impressive; every customer received the same level of attention and care.

Product Knowledge

It was evident that John had an excellent grasp of the Subway menu. He was able to answer questions about ingredients, nutritional options, and promotional offers with ease and confidence. When I asked about vegetarian options and bread choices, he offered detailed explanations and even suggested pairing options that complemented each other — something I really appreciated.

Food Preparation

John demonstrated high standards of hygiene and presentation while preparing my order. He wore gloves correctly, ensured the work area remained clean, and handled ingredients with care. My sandwich was put together neatly, and the portions were well balanced — not rushed or sloppy. It’s small things like this that make a big difference, especially when you’re looking for consistency in a fast-food setting.

Efficiency and Time Management

Despite being busy, John worked quickly without ever making the experience feel rushed. He managed to keep the line moving while still ensuring each customer felt valued. Watching him multitask — from preparing orders to answering quick questions — was genuinely impressive and showed strong organizational skills.

Overall Impression

John Kelly is an outstanding example of what customer service should be. His blend of friendliness, expertise, and efficiency made my visit to Subway notably better than many fast-food experiences I’ve had elsewhere. Employees like John not only enhance the brand’s reputation but also encourage customers to return again and again.

Rating: ★★★★★ (5/5)

I would highly recommend visiting this Subway location just to experience the excellent service that John consistently provides. He is a real asset...

Once again it says in the advertisement EAT FRESH so today again the salad looked wet and soggy the dreggs at the bottom of the tubs. When I asked is the tomatoes and cucumber and peppers fresh the girl told me yes. So I asked from yesterday and she said yes. So to me that's not fresh. I still got my salad but minus a lot of the salad because it looked inedible. It's not the young girls fault. It must be hectic trying to open up shop and prepare salad also whilst trying to serve customers. While sorting out a delivery... Get more staff on in the morning. EAT FRESH. not eat...

The staff was attentive, knowledgeable about the menu, and willing to accommodate my requests. They took the time to listen to my order preferences and ensured that my big Bombay was made exactly how I liked it. Throughout my visit, they maintained a friendly demeanor and even engaged in pleasant conversation, creating a welcoming atmosphere. Overall, the exceptional customer service at Subway made my dining experience enjoyable and memorable. I highly recommend this location to anyone looking for great service and delicious...