Live nearby so have been a regular on and off for years. ALWAYS under-staffed so even if it't not busy you will be waiting ages, as they tell staff to go home on quiet times to save money, apparently.
Complete change of new staff every 9 weeks, new manager every 9 months, this place goes through some staff, even by pub standards!
Food portion sizes tiny, you get about 7-9 chips on average so you ALWAYS leave hungry, apparently they weigh the chips, I was told! ......
Generally, but not always, they BURN everything, totally cremated, and burnt.
Staff can be anything from helpful (when new manager arrives for 1st week or so) to being rude. Busy times, Bank Holiday, they always run out of the basics like Vodka, and Chicken etc on busy times, and half the staff don't turn up.
It's a merry go around of a honeymoon period when new manager comes to a fall in standards after managers honeymoon period seems to end.New manager comes, and all is good during the honeymoon period, but it's......... only a matter of weeks........before all the bad standards, return.
To sum it, the place is lovely surroundings nice and relaxed and a lovely decor, but it's run by people with little of no interest, who couldn't care less, and the burnt food never changes, (been a regular on and off 15 plus years) and small portions makes they prices look cheap, but you always leave hungry.
Toilets never cleaned properly either always sticky floors, and instead of cleaning them they mask the small with air freshener and bleach.
Always under-staffed..... so even.... if it's half empty you'll be waiting ages. Over 15 years of being a regular on and off, the service is nothing short of a complete joke, apart from the first week when an ever changing new manager arrives, all positive, then 3 weeks later, he's had a personality transplant, and seems to lose interest again.
Anyone who gave a positive review on here isn't a regular and got lucky with their visit, and sometimes food not so bad, if you get lucky. Drinks are good though and no complaints there.
UPDATE- Same old story came with my family, when it wasn't busy on Tuesday later evening, was a few staff there alright, but running around, with only 1 serving so waited 5 -10 mins everytime we went to the bar. Very slow even when it was not busy as you can't expect quick service when it's busy. We are not expecting super great service, but not this level.
