Chicken Cottage — Restaurant in London

I wish to make a complaint about the poor service I have received at the West Kensington Chicken Cottage, on North End Road.

As I suffer from high cholesterol, I always ask for my chips with no added salt as I need to adhere to a low-salt diet – as I notice, that unusually, the person operating the chip pan/deep fat fryer, pours lots of salt onto the fresh chips he takes out of the fat.

However, I on nearly every visit, when I politely request “no salt” on my chips, one senior staff member always smirks at me, and then shouts something in Arabic to the people working behind him and they all start laughing.

On every occasion, my chips are showered with salt by the person operating the chip fryer – against my wishes, which I point out, and then I have to wait, until he manages to get it right – but this is usually after waiting until about 4-5 customers are served.

Tonight, exactly the same thing happened again, just after 10:15pm, and when I confronted the same person who served me, he denied this had happened.

I won’t be going back to this branch again, as I think the customer service is appalling. All I am asking for, is for no salt to placed onto my chips – which shouldn’t be so hard to...

I Proceeded to go to the counter and place an order for a chicken wrap with Small Chips, he replied if i would like a large wrap with which i responded yes *note the chips were still small * the Bill came to £8.80! And i only noticed when i sat down to eat, i would like to add that i didn't even order a drink, for what it was worth it was daylight robbery! Checked the receipt and the wrap was £7, another customer who purchased 3 wings was just as shocked as i was, the manager/owner was trying to justify this in true Asian fashion by saying he has the best chicken in London, what a complete and utter load of tosh! Completely Over priced and terrible Value for what you pay, they think they are being Smart by overcharging customers for their product but i will never go there again, So two words for you over there, FALSE ECONOMY!! I would like to add that i only ate half the wrap as it tasted a little strange, nothing to do with the size, wasn't even that big. So yeah if you like being ripped off and wish to have idiot stamped on your forehead then...

I went in to this location craving a chicken sandwich with pickles. I knew that's what I wanted and I wasn't interested in anything less. I asked the guy at the counter if they had pickles and he said yes. I then ordered the sandwich (no mayo) and paid.

Only after I paid did he bring over another employee to ask what I wanted on my sandwich. Apparently he hadn't understood me. I told the other employee pickles and he said they didn't have any. I explained that I was frustrated, having been in search of pickles, and the employees just began laughing amongst themselves. I asked if I could cancel the order and get a refund. They did not respond and did not interact with me again except to hand me a sandwich absolutely smothered in mayo and with no pickles.

It's bad business, it's rude, and it's ruined my night. If you want to avoid the same treatment, take your chicken...