Chilango Chancery Lane — Restaurant in London

Was feeling pretty tired from studying and a little stressed thinking about some work I needed to do. Went in to get my usual veggie burrito order and waited to order. While queuing I was just so happening to think about my previous positive experiences with the staff at this branch where most of them are extremely friendly, from the cleaner to the cashier. While ordering the cashier apologised/thanked me for “waiting so long” (I really wasn’t, there were only 2 people ahead of me) and asked me if I was a student as there was a student discount. Was really happy to be offered a discount, but I didn’t actually get the student discount at all. When it was time for me to pay the cashier took 50% off the price of my order to thank me for “waiting so long”. Completely lifted my mood and brightened up my day. Food at Chilango is always tasty but this branch in particular is special as it is staffed by literal angels. Burrito’s aren’t exactly cheap but are definitely worth the price. You can also get boxes which are pretty good value for London for...

A great option for a quick freshly made Mexican in central London.

side: customise your box / burrito, even with the usual long queues, waiting time is minimal and the ingredients are quite fresh and good quality. I would recommend to go for the steak Hot box / burrito, tastes great + it’s quite rare to find stake at any other Mexican places. Staff at this branch is also super nice.

side: you might get the feeling you are getting a “ryanair” burrito: looks like a great price but once you add toppings in, bigger size, etc ...make it large + extra stake + guacamole (£1.5, a total rip off this one) + chips and drink, you might end up paying double...

Staying in is only an option if you are listening to your headphones - music is ridiculously laud so people will leave ASAP - but on the other hand, the take away option works brilliantly well & fast.

Not giving full 5 stars for the chips - Other chains have better chips - and the “add guacamole for ONLY £1.5 I hear every time I go...but all in all, a great Mexican for take...

Feel so bad about this review as I've been following Chilango's journey since the early days - I worked in Upper St when it was still Mucho Mas! And I've been sad to see branches closing in the City after always having queues out of the door. But sadly the quality just isn't what it used to be. The branch is always empty, so no atmosphere. The staff are polite and responsive, but the food lacks the flavour it used to have, the steak is hard as rock and overdone where it used to be pink. The pinto beans were crusted over at the surface. It was made clear to me that I couldn't have half-and-half meat and would have to pay if I wanted extra meat - I was aware of this and didn't mind, but the portion size and quality for that money was appalling. Everything is underseasoned. The ingredients are nowhere near the standard they once were which is such a shame as it was such a strong focus in the early years. I see most reviews are still positive so that's good to see, but every time I've been recently I've been...