Columbia Restaurant — Restaurant in London

Title: Extremely Disappointing Experience at DoubleTree Hilton Docklands

Rating: ★☆☆☆☆

I recently had the unfortunate experience of staying at DoubleTree Hilton Docklands, and I must say that it was one of the most disappointing hotel visits I have ever had. My fiancé and I had booked the King Suite and had requested birthday wishes for my fiancé, which were initially handled without any problems.

However, our excitement quickly turned into frustration when we made a reservation at the Columbia Restaurant within the hotel. We specifically asked for outdoor seating and arrived promptly at 8 am as scheduled. We were seated promptly, but after that, we were completely ignored. No staff member bothered to take our drink orders or even acknowledge our presence.

After waiting for an extended period, I decided to visit the bar and inform them of our neglect. We had to purchase our own drinks, and the bartender apologized, promising that someone would attend to us soon. Unfortunately, this turned out to be an empty promise, as we continued to wait until 9:10 pm without any service. We eventually had no choice but to leave.

The level of service we received was shockingly poor. It is unacceptable to be treated with such disregard, especially on a special occasion like my fiancé's birthday. The lack of attention and the failure to fulfill our reservation have completely marred what should have been a joyous celebration.

The disappointing experience at DoubleTree Hilton Docklands has left me questioning the standards upheld by the establishment. I had expected exceptional service and attention to detail, but instead, we were met with negligence and broken promises. It is disheartening to see a reputable hotel brand like DoubleTree Hilton failing to live up to its own standards.

I sincerely hope that the management takes immediate action to address these issues and prevent other guests from experiencing similar ordeals in the future. Proper training and better attention to customer needs are essential to ensure a positive experience for all visitors.

In conclusion, I cannot recommend DoubleTree Hilton Docklands based on my experience. The lack of service, unfulfilled promises, and the subsequent impact on our celebration have left us deeply disappointed. I would advise potential guests to consider alternative options that prioritize customer satisfaction and uphold the standards expected from a...

I got to attend the Columbia restaurant's pirate themed afternoon tea with a large group of friends yesterday, and it was fantastic. Service is great with friendly staff and prompt service. Sandwich selection as part of the afternoon tea was a bit of an elevated standard, with the typical smoked salmon on cream cheese, tomato and cheese, cucumber this time paired with chicken, and a sausage and piccadilly relish. The scones were fresh and absolutely delicious, super buttery and creamy, very delightful. Finally there was a very thorough cake selection presented, as well as smoothies and parfaits. The group unanimously decided the banana bread was the absolute winner, soft and rich and very well balanced. We had so many options to try and most of them were really fresh and scrumptious. I found a few cakes a little too on the sweet side, and the mocha I ordered was also way too sweet to drink for ky taste. Overall, a brilliant afternoon tea with so many items, lovingly presented in little pirate treasure chests. I enjoyed it a lot and would definitely...

This is located inside the Hilton Docklands hotel. When we first entered the restaurant at 10am after dropping our bags off to the hotel reception we went in and asked for food and some drinks (we had been travelling since 3am to get to London) and the man behind the bar told us he would have to ask his manager. After talking to his manager, the manager stood and looked at us from a distance for around 5-7 minutes before coming over and acknowledging us. He then told us we couldn’t get food until 12:30pm but we could get some drinks. My boyfriend said to me we’re on holiday let’s get a cocktail to start off the day, when he went to the bar then man then told us we couldn’t get any drinks unless it was a coffee until 12pm. We ended up getting a coffee each and then just leaving. A lot of being mucked about and after paying the price we did to stay at the Hilton for 2 nights in a bit disappointed with how we were treated by the restaurant staff! It put us off going their for meals and we just never bothered going back...