One Canada Square — Attraction in London

I began trading with an initial investment of $100 on September 16, 2024, by opening a trading account with Haxo Markets (Account No. 5025646). Upon opening my account, I was assigned Mr. Vikram as my Account Manager. Initially, under his guidance, I was able to achieve favorable gains while trading small amounts. Shortly after, I was offered a $5,000 liquidity boost from a liquidity partner, with the condition that it be repaid within one month. I complied fully and repaid the amount within the stipulated time.

Later, I received an email purportedly from LSEG, advising an upgrade to VIP privileges for my account. It was stated that my edged trades on BTCUSD had exceeded operational limits under standard privileges and that an upgrade was mandatory for the continued optimal performance and security of my account.

Trusting this communication, I invested over $20,000—largely by borrowing—based on assurances that I could withdraw $40,000 upon completing the required deposits. On December 5, 2024, I made the deposit and immediately submitted a withdrawal request for $40,000. Although the requested amount was deducted from my account balance, the withdrawal was never processed.

Instead, I received a call from Mr. Daniel, Senior Manager at Haxo Markets, demanding an additional $8,000 to hire a merchant to process the withdrawal. This requirement was never disclosed beforehand. When I questioned the necessity of this payment, Mr. Daniel claimed that $4,000 was a commission and $4,000 was a security deposit—without any clear justification. Despite severe financial constraints, I made the $8,000 payment as instructed, struggling but hoping to resolve the matter.

Subsequently, in your email dated 25.03.2025, you communicated the following:

Financial Breakdown & Required Action:

Our company would bear 53% of the total charge ($2,650).

The remaining 47% ($2,350) was required from my end.

Urgent Need for Resolution: Upon successful completion of your portion of the payment ($2,350), the immediate release and processing of your $40,000 withdrawal—currently on hold—would be executed without further delay.

Trusting this assurance, I once again compiled and made the payment.

Following this, your email dated 16.04.2025 further stated:

Upon settlement of the paper charge amount of $698, Abu Dhabi Exchange would initiate formal discussions with the London Stock Exchange Group regarding my withdrawal and merchant processing. Once the paper charge was paid, the withdrawal would be processed in three structured stages, and no further payments would be required.

Despite this new demand, I complied once again and made the $698 payment, enduring immense hardship.

Subsequently, Mr. Bhaskar personally assured me that my withdrawal would be processed in three phases. However, even after two more weeks, there has been no progress, and no withdrawal has materialized.

In this situation, I humbly request clarity and immediate action:

Why am I being subjected to endless additional payments for mistakes made on your end?

What happened to the numerous assurances you repeatedly gave?

What guarantee can you offer that further promises will be honored when none of the previous ones have been?

I am deeply distressed and exhausted by this prolonged ordeal. I respectfully urge you not to respond with your usual scripted reply that "your account manager will contact you shortly." Such empty promises have only deepened my financial and emotional suffering.

I sincerely urge you to treat this matter with the seriousness it deserves, respond honestly, and expedite my withdrawal without further delay. Your continued silence and inaction are only worsening an already desperate situation.

I expect an immediate, clear update—not another generic reply.

Sincerely, [SETHURAJ...

Please do not bother to book this restaurant. Sadly, the only reason it has any clientele is it's catchment area in Canary Wharf. It was 90% empty on a Saturday night, which should tell you all you need to know. Given there are so few good restaurants in the Wharf it would be an idiot restaurateur who failed to offer a menu of well-cooked decent meals, albeit at wharf prices. But they couldn't even do that. The 'tomato and onion salad' comprised soft tomatoes that had been frostbitten in the fridge, were tasteless, rotting and mushy, yet over salted and with no onions or dressing. To describe it as a salad and charge more than 4 pounds was laughable. I sent it back and asked for sprout tops. They were undercooked, over salted and over greasy with too much butter.The salmon and haddock fish cake was bland, soggy, mushy and again over salted. MacDonalds do better buns than the one my partner was given on his scallop and shrimp burger, which was served luke warm and again over salted. The chips were average at best and the pudding was a bought-in cake soaked in sugar syrup with two bits of pear the size of a postage stamp described as 'pear tart'. We paid 12.5% service charge for perfunctory politeness and no one even taking our pudding order till we called the Maitre D. To add insult to injury the manager had decided to hire a DJ playing clapped out disco tunes of twenty five years ago presumably to add 'atmosphere'. I would imagine a desperate manager at a loss as to know why his establishment is being avoided at night and labouring under the illusion that he/she has a successful restaurant because it is full on lunchtime weekdays. What folly! Only because it is local to so many businesses has this place managed to make money. PLEASE can the management change the music/lighting and awful menu and pay the bloody chef a decent wage. To have such a well designed venue so poorly run beggars belief in 2016. The demotivated staff need to be re-educated to engage with the food and the punters but it is the manager that needs the most education. And if you must have a DJ, try paying someone who can read a room and provide what is needed. TRY HARDER AND STOP INSULTING US...

Rude, unfriendly, and beyond inconsiderate reception girl with curly long brown hair. Such a shame she had a pretty face but no smile, interrogated us and my mom’s spelling of her name for one doctors appointment. Lack IQ intelligent understanding of Abbreviations of legal names of driving license and passports. She didn’t even care to show me where disabled handicapped walker guest can enter the building lift 🛗 when she gave us our passes.

A smile is free and helping the handicapped or people with disabilities is NOT forthcoming in this awful building management’s list of things. They discriminate against people with disabilities is proven fact.

26/10/22- 15:20 We have Encountered one rude ground floor mall security Caucasian male in dark blue suit as well at our second visit here inside this building today. He told us we can’t eat our tiny cakes here but can have tea, coffees, or drinks. We weren’t having a picnic. Then he asked where we got our food and tea/coffee from? I said right around the corner..only few metres away. He then said you can eat there but not here in such a stern and racist unfriendly faced manner. We are from southeast Asian Americans.

Honestly at the end of the day, no sick person seeking posh private health care here in this building needs to be interrogated or treated like people on benefits, rough sleepers, or even like peasants.

Canary Wharf Building Management needs to re-train ALL of these employees is my suggestions. By the way, I’m from New York City, born in the 🇺🇸 US and have travelled the world, resided in London for 6+ years, then lived in Hong Kong, Hamburg, and Bangkok so this rubbish idiotic rude behaviour is just UNACCEPTABLE.

A smile is free and your lobby security staff is rude to us, and quite disrespectful of one disabled woman and my pensioner mother. Your attitude is horrendous. We would rather travel to Harley Street medical clinics for proper treatment as patients. Why spend the posh price when the reception staff and building security guards are awfully rude and borderline...