JLL Canary Wharf Real Estate — Local services in London

I was too angry and felt insulted when talking with the stuff of this office . I think I am necessary to wire down my experience and no more people been treat with such ridiculous and unreasonable behavior and attitude!According to their bad attitude to dealing with issues ,Wrote this comment Only hope some stuff of this office can know how to respect customers,and try to be professional .and can apologies to the customer when u did something wrong .not always avoiding their responsibility. We rent an apartment from Jll canary wharf company,but after 15days from moving out ,they just sent us the check out report ,and because we requested for the checkout report. I emailed them many times ,before we went to their office ,they always say one sentence “I have nothing to do for you ,you should contact your landlord by yourself “,and our landlord said she is happy to release the deposit ,and asked us to find Jll . So I have to go to this office try to solve this issue asap. Cuz we need get our deposit back .

we went to them and request for deposit refund,(after 16days from moving out day )they use very bad attitude to talk with us .maybe my English is not very good ,when I was taking to them ,many stuff just laughed at me .we only request for our deposit. Its our right. We don’t need to go to office if they can truly help us to dealing with this issue. At that moment ,Facing to their mock ,I was shocked and overwhelmed . When I go back , All I can see in my head is those employees laugh at me ,it’s like a horrible dream. so next day we went to the office and hope they can apologize to us .what shocked us is When I walked into the agency at the beginning ,Even I try to talk with them and hope they can dealing this issue for us , they still talked to us with very i ndifferent attitude, we just want they can apologize to us for the bad attitude yesterday ,but a stuff Jennifer just come and yelling to me . She keep use very bad attitude sayingwe can’t do anything for you ,you can go back to online complain, even don’t let me talk! She blamed me I am screamed when she is yelling to me. Yes ,my voice is get louder because she don’t want me to talk she don’t give me chance to talk .at that moment I have no choice I think only can use loud voice she can hear. I think everyone will be very angry if they dealing the problem like that attitude ,of cuz my vioce getting bigger .my landlord send us the screenshots to us And asked them to apologize to us ,but still no.I don’t theink they are a professional agency ,they don’t want to help customers when something happens . The most ridiculous thing is they don’t admit they did laughed at me .they have a reason to me their office always talk to each other like that .they are laugh to their colleagues when they were talking ,they didn’t laugh at me ,I said u can check ur cctv,if you don’t admit ,Jennifer keep talked in rude ways and yelling to me ,even choose to lie to me their office there is no cctv . its very obvious The cctv is above us . according to the conversation between them and us ,I tried to ask the local people ,they said they won’t use this attitude to talk with the local customer ,so I doubt they have Racial discrimination .maybe my English is not good ,but I tried to explain my self,why they laugh at me and even laugh out with big sound ? Because we are foreigners?or because my English is not that fluent? it’s very horrible experience renting from this branch store. When we speak The stuff do mock customer it’s unbelievable . I think learn how to respect people is the mosy basic thing they need to do . I didn’t comment this to all the stuff of the branch office ,only to the stuff who laughed at me !Don’t treat people differently by which country the customer from and occupation! My landlord said they apologized directly to her ,but not to us .it’s not because my ex landlord have businese with them ? Be...

Another year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to reply. I feel super hard to communicate with her and also as I just want she kind to me although I am not think she is good for her job every single time she ask 5 stars trustpilot I did for her. But she still not doing her jobs well. Sometimes send wrong emails and never remember my name and I still have not got my deposit yet.

I really need change a new property manager as I already try to stand her for a year but nothing changed and I don’t think she can change please do help us to change a property manger

I change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved!

But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way.

in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different.

I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help!

I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense.

and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it!

And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying!

Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay.

Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great!

The other year I changed the property manger and the new one is kind so I changed...

JOANNA LUDLOW had a very unfortunate experience with this agent in the Canary Wharf office. I was taken aback with her attitude and aggressiveness as I would expect that working in the industry she would be well trained in handling such common matters. I was leaving the property managed by JLL after 6 years of being a stellar tenant. The new property I secured became available after 4 days from when my tenancy was ending. She called me and went off that my behaviour was unacceptable (?!) who did I think I was to demand (apparently) to stay more days even though I explained calmly that I’m not doing this on purpose it is a chain of events that was not within my control. She continued being aggressive and asked her to please stop harassing me as this way she’s pushing me to be homeless for 4 days which I don’t believe she wants and instead let’s work peacefully to a solution. She called me crazy and banged down the phone. She then emailed me saying as discussed please be out by the date of your contract. Thankfully a sane colleague of hers intervened, said it’s not a problem at all, it just meant that I would have to take care of the professional cleaning as the new tenant would be moving in one day after I would be moving out, which I agreed to do. How simple was that? I will never understand why instead of choosing to find a solution she chose to berate me, it stayed with me but I then realised that this is not a reflection of who I am but who she is. Above all we...