Costa Coffee — Restaurant in London

As an exhibitor at events we get to compare a lot of coffee offers at different venues. I have to say Costa are now officially our worst. The coffee was too weak and milky and lukewarm. Worse, their croissants tasted stale and and had the foamy bubbles of bread inside rather than flaky pastry, yet they are very expensive at £2.65. They had also quietly withdrawn their discount for customers using their own cups, now that the greenwash publicity train had moved on after COP26. They were also still using plastic lids when they could so easily be using the more environmental alternatives used all over europe these days. Staff lovely but owners...

There is little to like really. The service is very slow (queue 5 minutes to pay then wait 10-15 minutes for the drink at 9.30am on a Thursday) The barista was quite knowledgeable about their new signature latte (which is the same beans but made differently) so one star for him. The sustainability of Costa is woeful. They refuse to serve coffee without a single use plastic lid. They say it's healthy and safety but there are loads of coffee shops that have cardboard lids or will serve coffee without a lid (customer should be able to take responsibility? Milky coffee is not that hot or...

There is no organisation. Everything was a mess from the till to the sitting area. They took our order and then told us the machine doesn’t work. There were 3 people behind the counter and there was no clear communication. It was shambolic. They closed off half of the sitting area with chairs that had no sign, which look like a child has placed the chair together. Everyone was scattered around which looked like it was open. Once we sat down, one of the staff members told us off in a rude and patronising way. Disappointed and never...