Honestly, I really hate writing bad reviews, and I usually choose not to write one rather than post a negative comment. But unfortunately, this time I feel compelled to share my experience.

This review isn’t about the lovely blonde waitress or the bar staff. They were all fantastic and deserve 5 stars for their hard work and dedication. They did their best to make our visit pleasant, and I truly appreciate that.

We decided to give this place a try despite the negative reviews, thinking that sometimes people just have bad days. However, this review is mainly directed at the owner of the restaurant.

It feels like you don’t care about your restaurant, your staff, or, most importantly, your customers. The heating was broken, and instead of making sure customers stayed warm during these cold months, there was no effort to address the issue. We visited on Sunday, 10.11, and it was so cold that my parents were freezing. We were simply told to wear our winter jackets. The waitress, who was understanding, suggested we come back once the heating was fixed. Unfortunately, when we returned on 15.11, the heating still wasn’t working. This time, we decided to stay because my dad really wanted to enjoy some chicken wings on his last night.

It wasn’t as cold this time, thanks to the pub goers creating some warmth, but the atmosphere was even worse. The live music was so loud that we had to scream to hear each other, and I woke up this morning with no voice left. While the singing was amazing (10/10), the volume needs to be toned down. It’s a pub, yes, but it’s also a restaurant. If you have a designated “restaurant area,” treat it like one.

There was only one waitress doing everything. She was amazing, fast, and efficient. I don’t know her name, but she deserves a raise. She managed to take orders, deliver food and drinks, and even tried to clean tables. The fact that there wasn’t more staff to help in such a large place is frustrating, but she handled it well.

The bar staff was also incredibly friendly, which was a nice touch.

Now, about the food. Honestly, I’m at a loss for words. We paid £19 for a large portion of buffalo chicken wings, which should have been worth £10 at best. Buffalo wings should be saucy and flavorful, but these were underwhelming. The blue cheese sauce was dumped on the plate. We finished them because they didn’t taste bad, but they weren’t what we expected. I had the salmon with creamy spinach and mushroom orzo pasta. The salmon was dry and super bland. The “creamy” orzo pasta had no cream in it. It was just butter with a hint of parmesan cheese. There was hardly any spinach, and the 3-4 slices of mushrooms barely made a difference. The entire dish lacked flavor. Basil herb crust that didn’t even taste like basil, no seasoning at all.

I did mention this to the waitress, and she responded professionally by apologizing and checking with the kitchen. The cook claimed he put in double cream, but it was clear that wasn’t the case. Having worked in restaurants for years, I can tell the difference.

That being said, there were some highlights. The BBQ wings were delicious, and the chicken poppers were also tasty. The waitress, once again, was wonderful. She took the salmon away and brought me a perfectly made fish and chips, which was exactly what I was hoping for.

To the owner or managers, please take this feedback seriously. There shouldn’t only be one waitress working in such a large place. Get the heating fixed, and decide whether you want your venue to be a restaurant with live music or a nightclub. We want a great dining experience, and unfortunately, this visit left much to be desired.