Domino's Pizza - London - Stratford — Restaurant in London

One of the worst Dominos in London. The food is substandard and we never complained.

This time we decided to complain has one of the pizzas had literally no cheese and no tomato! We asked for them to bring us another pizza and collect the uneaten one. They refused and told us they will give us a free pizza next time. We had not desire of ordering from there again so we just asked for a replacement or for a refund for the pizza.

They told us they can’t send someone just to give us a new pizza. So we asked them to give us a refund and they said this would take 7 to 10 working days. This was to deter us. We agreed and they said they will have to come and collect ALL the food in order to give us a refund and they refused to collect only the one of the pizzas.

So they won’t send a driver to replace the food, but they will send a driver to collect all our (NOW COLD) food and throw it away. Logical.

I have contacted the head quarter and sent picture of the pizza, because it is clear that people that own the actual stores and their employees have very...

Okay so the pizza is now 1 hour late. Do not order from this branch EVER! You place an order and are told that it'll take 45 minutes, sure that's fine, no problem with that. 1 hour passes and nothing. You call the store, Dominos 50 Romford Road and they tell you that your pizza is still at their place, the woman tells you when it comes to your home that you should call back and tell her what condition the pizza is in?! Why as a customer would I need to do this and why as an Employee of Dominos are you telling the customer to do this?! This woman at dominos also tells me that I should call her when it arrives so I tell her the condition of the pizza so she can compensate me accordingly - what is this type of service. This is absolutely outrageous, I will never EVER order from these incompetent staff of Dominos....I wonder if I walked the 2 miles it still would not be ready....it's shocking how they are still open. I hope someone from Dominos head office or trading standards see this message and act...

i ordered from you few months ago and the driveer pressed the buzzer to my neighbour instead of calling my phone like i said in directions (not to mention my neighbour has small children and it was 11pm) then i thought ok im gonna give them one more chance - my order was late 2,5h!! and it was stone cold and my dip was missing the driver was helpless (he offered me coke instead of the dip which i wasnt having to be honest) i didnt order for almost a year but today i was craving dominos so bad and unfortunately theres no other branch that could deliver so i decided that maybe just maybe this time im gonna be satisfied but nope, the order came quite fast but when i opened the pizza...half of the toppings were leaking on the pizza box around 4 pieces didnt have ANY topping on them as i assume driver wasnt too careful while delivering and it just got messy. absolute horror worst dominos i've...