I have never had such horrible customer service with a cafe that does not have an operating phone yet a phone number is stated on their site after attempting to call 20 times over a 15 days period. Additionally, two emails are stated (info@elancafe.com and info@elnlondon.com) and provided of which any emails i have sent have been bounced back to me with an error message that the delivery was not successful. I had to message them on instagram of which was promised a response via email, which not to my suprise bounced back. I was initially trying to reach out and express how deeply disappointed and frustrated i was as a customer regarding the service my friends and I experienced at their café on December 26th, along with the complete lack of communication since then. I have been trying to contact your café by phone for the past 15 days, making a total of 20 calls at various times of the day, but have not been able to get through to anyone. Given the circumstances, I have no choice but to express my concerns via email. On December 26th, my friends and I came to their café hoping to enjoy a nice sit-in experience. However, we left feeling utterly let down. Our drinks arrived at different times and with multiple errors in our order: •⁠ ⁠We ordered two Spanish lattes with a specific request for them to be not too sweet. Both lattes arrived overly sweet, as if our request had been ignored. •⁠ ⁠The mocha was undrinkable and tasted like mud water. •⁠ ⁠The tea we ordered never came until much later, and when it did, it was served in a takeaway cup because your café had run out of kettles. This completely ruined the sit-in experience we had been looking forward to. To make matters worse, although we were told the tea would be complimentary as a courtesy for the delay and the takeaway cup, the final charge on my bill was outrageous. There is no way the drinks we ordered — two Spanish lattes and one mocha — should have totaled £33.30 I paid this amount without realizing, as I was trying to treat my friend, but upon reviewing the charges afterward, I am certain we were overcharged. Additionally, definitely won't be wanting to pay any service charge for the service we got as the waitress was all flustered and the orders came completely wrong, yet it was charged anyways. Since our visit, I have been trying to reach your café to resolve this issue, but after 20 unanswered calls across a 15-day period, my frustration has grown significantly. I find it completely unacceptable that a business cannot be reached by phone for this lon nor by email. i have requested for a manager to call me via their instagram page yet still nothing although they promised to answer my emails. Most unprofessional customer service i have ever come across which is a shame for cuh a cafe.