Franco Manca Broadgate Circle — Restaurant in London

I had a truly disappointing experience at Franco Manca Broadgate last Thursday. I was dining with a group of 11 people when, to my shock, I saw a small mouse running inside the restaurant, right in front of us. It came in through a side door next to the kitchen, not from the front room, which was far from where we were sitting. The mouse then hid under a table nearby, so I immediately called a waiter. To my disbelief, he completely ignored me.

I then approached a second member of staff, who dismissively claimed the mouse had been caught—even though it was still right there in plain sight. He then brushed it off and walked away. Frustrated by the lack of action, I stood up and spoke directly to the manager. Instead of acknowledging the seriousness of the issue, she downplayed the situation and simply offered us a discount.

I made it clear that I was not looking for a discount—I was raising a concern about hygiene standards and the staff’s poor attitude in handling the matter. Rather than offering an apology or any reassurance, she shrugged and said, "We are in London, it’s full of mice here."

This response was completely unacceptable. Hygiene and customer service should be a top priority, especially in a restaurant. The fact that the mouse came in right by the kitchen is extremely concerning. The way both the staff and manager dealt with this issue showed a complete lack of care and respect for customers.

I expected better from Franco Manca. As a loyal customer, I have always enjoyed their food, but I also expect high hygiene standards and a more professional and friendly approach from staff. Unfortunately, this experience has made me question whether I...

There is nothing pleasing about writing a bad review, but in my last two visits to a Franco Manca restaurant they have moved from being my favourite place to eat to the worst.

Having checked prior to arrival, we discovered that there were no gluten free bases, limiting my eating choices to only one type of salad. Having selected the chicken salad imagine my dismay when 5 minutes after I made my order a waitress comes back to the table to explain “sorry there is no chicken” having replaced my chicken with chorizo as the waitress prepared to leave one of my colleagues shouted “did you say there was no chicken?” Because beyond belief others on the table had also ordered chicken as part of their meals but were not informed, which begs the question what would they receive?

There was nothing wrong with the salad, it was perfectly acceptable, but nowhere near as filling as a pizza. While I appreciate it was Sunday that we visited neither having a gluten free base or chicken surely defies logic? I mean its 2019, it’s a country where nearly a tenth of the population (and rising) cannot eat gluten, yet a chain like Franco Manca can’t really cater for them.

For desert I had this scoop of ice cream in a glass, others were able to have tiramisu which was served with extra small teaspoons making it almost impossible to eat.

Sometimes the fundamentals of business simply don’t work. Unfortunately after my previous Franco Manca debacle I’ll not be returning to any restaurant of there’s in a hurry. Having visited a chain probably fifty times and had nothing but praise my visit both here and kings cross have been marred by simply poor...

Well what unfortunate experience I must pass on. Our group of 4 arrived at 11.55 am to bag a good seat in this Franco Manca branch. When we arrived there were only 4 tables seated so plenty of choice you would think. We headed over to the back corner table to get away from the front door as it was cold, windy and wet outside. We sat down happily but the happiness was short-lived as a waitress told us we couldn't possibly sit here as it was a table for six so she had to move us to the front door where there was a table for four. You may remember about the cold weather earlier! On the way over I explained that there were lots tables for two next to each other and that we could sit here as a group of four. No she said again, these are only for groups of two or six. What I asked if you were an odd numbered group? A shrug of the shoulders was the answer. Anyway, we sat down on our cramped table. I kept my coat on to protect myself from the weather. Not five minutes later a group of four walked in and you won't believe this but they were shown to the table we had just been moved from. Furthermore the set's of tables for two or six were then grouped together for some more customers who had come in as a group of four. I highlighted this issue with our original waitress who again practiced the shrug of her shoulders and said that it was restaurant policy. So to sum up don't go here is you are an odd numbered group, get there an hour before the restaurant opens as a group of four or get another couple of friends to make a group of six! What a shambles and a very bad example of the customer is wrong and the...