Shiro Sushi — Restaurant in London

Excellent modern japanese cuisine. If youre looking for a traditional sushi place this isnt the place for you though. The chefs are very creative and take many deviations from what many might consider classic sushi for a unique and modern culinary experience.

Everything was beautifully crafted and originally perfected. The service was warm, welcoming and prefessional. Ill be a guest there again most certainly.

Two small, particular details on the service i would like to share rather with the owners than the public though.

One of our waiters, he was rather young, was as pleasant, attentive and friendly as the others, however, he seemed to have been rather new to the industry or at least to this particular place and he felt to overshoot the goal a little bit in his attempt to do his job well. We had the deluxe nigiri platter (its precise name eludes me at the moment) and we took our time savouring the different tastes. Towards the end, my company's plate was empty and so was the platter, I however, still had the last nigiri on my plate waiting to be enjoyed. It was at that moment that the waiter came and cleared my partner's plate and the empty platter. Naturally, he left my plate as it still had food on it. This felt awfully rushed to me. Even though i know that no such intention was made i felt like being ushered to finish my plate so the next course could be served. This evening was the first time ive seen my partner in close to half a year so we were savouring each others company as much as the food. To having felt rushed put a little, quickly forgotten dent into an otherwise very enjoyable dinner. Then, during dessert, sadly our two double espressos never arrived at the table. The bill doesnt say whether or not we paid for them so that shall remain a mistery to us. Considering the waiter seemed so nervous i assume it never made it into the register and i assume we didnt pay for it either. Also, the dessert was so good, especially the black sesame fondant, that we ourselves didnt notice the coffee was missing until much later in the evening otherwise i would have told the staff. So it didnt influence our experience in any way.

Again, this were two minor details which didnt upset me then and dont upset me now. I want to share this purely for the fact that this restaurant seemed ro strive for perfection and would want to advise their staff on this. So this is well meant feedback, not an angry comment.

TLDR: would highly recommend for an exciting non-standsrd sushi experience. Would eat...

I wasn’t going to leave a review but since I received an email to leave feedback, I will. The food was nice, if it wasn’t for the ramen deal then I wouldn’t go back because the quality of the food doesn’t justify the original price tag. The drinks were nice and the person serving us was accommodating, giving us drink recommendations as well. When it came to payment, it failed when using apple pay so I used my physical card but for some reason that didn’t work either. He then said it might be the card reader so he went to get another one, but another lady came back instead (assuming she’s a manager of some sort though her attitude was not reflecting a high position) the first thing she said was that their card reader had been taking payments all day and had been working fine so it definitely wasn’t the issue. This attitude was very unprofessional and unfortunate since we had good service and a good time dining beforehand and this completely ruined the mood. I replied saying that I had been making payments all day with the same card and never had any issues, we tried again and I inserted my card this time and it worked fine (unsurprisingly) and her attitude completely changed. She then asked about our dinner, if everything was alright etc and the regular hospitality formalities. She also added that my card may not have worked beforehand due to tapping it so much which is what I told her before when I wanted to insert my card instead of contactless. I didn’t like how she was so adamant on implying that my card was the issue, if she had let me pay without adding all these odd remarks this review would be at least one star...

I’ve never written a negative review before, but our experience at this restaurant was so appalling that I feel compelled to share. From start to finish, the service was nothing short of awful.

We were ignored on two separate occasions, and people who arrived after us were served first. One waiter, a white man with glasses and longish hair, put his hand in front of our faces, made a dismissive expression, and turned around. A Black female staff member acknowledged us, made a face, and then walked off without helping. Another waiter went around the entire room asking if people were okay or needed anything else—completely skipping over our table, even though we were friendly, smiling, and dressed appropriately for the setting.

When we finally flagged down a waitress and asked for the manager, he seemed reluctant to approach. When he eventually came over, he didn’t address the issues but instead made excuses. By that point, my husband simply asked to pay for what we had so we could leave.

We had been in the restaurant for 1hour and 30 mins and all we had was drinks and two starters!

I’ve never experienced such blatant disregard and discrimination in my life. It was deeply upsetting, and I wouldn’t wish it on anyone. Needless to say, we will not be returning and cannot recommend this place to others.

To think I came out for our anniversary, to be ruined by...