Garbanzos Falafel & Salad Bar (Fleet Street) — Restaurant in London

Used to come every day but has now been ruined by the introduction of machines. You used to be able to talk to the person making your meal and ask for what you want. Now you have to enter your order on a screen and then collect it, leaving zero room to personalise what you want beyond the limited options on the screen.

A tragic example of service being utterly sacrificed for profit. I will now eat here a lot less as I can’t get exactly what I’d like as I could before, and I’m now treated like a number rather than a customer. So so...

A particular member of staff there (short guy) should spend more time focusing on customer service, than making awkward inappropriate jokes and talking about his gym workouts. This wouldn’t have bothered me if he didn’t make a mess of my lunch and forget to put Falafel within the wrap I ordered - something I paid for that he acknowledged. Not going to recommend Garbanzos to anyone, go to that local Italian deli ‘Bilieto’ down the road - much better quality of food and service (the massive queue outside of it during lunch hours is...

We found this place as we were exploring the City of London, my son saw it and started craving for falafels lol. We asked for the falafels wraps and all I can say is that our tummies were happily satisfied. The falafels were fresh, with a variety of salads to choose from and the extra falafel was a treat!! The staff were so friendly and the portions were generous, that to our delights we saved what we couldn't eat as a delicious snack for later. We are DEFINITELY coming back. Thank...