KFC Hampstead - Haverstock Hill — Restaurant in London

The staff need an attitude adjustment.

Very poor service. I realised after I left the premises that they got my order wrong and when i returned to the store and raised it with the girl who took my order, she tried to deflect it on me and said the error was on my side, which it wasn’t, I know what I ordered. She didn’t do anything to even attempt to rectify it and immediately attempted to shift blame on to me. She’s lucky I didn’t leave the food and request a refund. I understand human error mistakes happen, but there’s nothing worse than when someone won’t take responsibility.

Apparently my order wasn’t the only one: the store was full of others who were also waiting on their food because the staff weren’t careful with their inventory and prep, and only after the other customer paid did they inform them of the long wait time, at which the customer requested they just give him whatever they had ready. It’s clear this place isn’t run efficiently and as a result I won’t be...

I find the staff to be helpful and friendly under difficult conditions - the plexiglass barrier makes it hard to hear with all the background noise. The menu is somewhat confusing so customers have a lot of questions and can be quite impatient when they can't hear or don't get what they were expecting. My advice might be to have larger, more detailed menus posted on the walls where waiting customers can read them. They might also consider installing cash registers with a large print screen facing the customer and showing the exact details and pricing for their order. I always get the meal for one with 3 pieces of Original Recipe chicken. It's good - the chicken is tender and comes right off the bone, and the chips (fries) are good too. If you request ketchup or some other sauce for the fries check your bag before leaving, sometimes the staff forget to put it in and they're the kind of fries that aren't so good...

I ordered 3 pcs of chicken with fries. The lady said £7.14. I gave her £12.50, but she gave me back 36p. I thought she would give me £5 back. I waited 15 minutes for my food. When she gave me my food I asked for my change. she said I gave her only £7.50. There was a camera above her head. I asked for the manager. He came to the till, I explained what happened. He took all the cash from the till. I told him you are not keeping me till you count all the Quins. He said only two minutes. took him 17 minutes and whispered to her "The till was £4.72p over, give him £5". She gave me £5, I said is that how you apologize. She said sorry, I said you kept me for nearly 20 minutes just sorry. By then my food was cold, and I said I did not want it anymore. She said we do not take any food back but she will do it this time. I said you deserve feedback, the manager who was listening to our conversation said do...