Premier Inn London Hampstead hotel — Restaurant in London

Clean, comfortable motel in a great location. The area is safe and quiet, handy for the Tube, the Royal Free, and Hampstead Heath. Staff are friendly and helpful. There are Amazon boxes onsite and I've had things delivered there very quickly - less than 24 hours at times. Just down the road there is a Budgens with a post office inside, a Boots, book shop, charity clothes shops, and multiple affordable eateries. A BP station is next door to the hotel. I got a good price online for one room with a double bed which was very comfortable. I slept well and the room was quiet, clean, and spacious. The bathroom was a bit cramped so if you have mobility issues I would recommend requesting a disabled access room which they have on the ground floor. There was good lighting throughout the room including bedside lights and a desk lamp, a kettle with tea and coffee, a TV, and a heater. I didn't need to use the latter as my room stayed a comfortable temperature throughout the night. A couple drawbacks to the room: all the power outlets are on the wall opposite the bed. I even pulled the bed out to check. So if you want to use your device in bed and also charge it you have to have a long enough power cord to cross the room. In this day and age most people like to sleep with their phone nearby so I would highly recommend installing at least one outlet on that side of the room. It will help eliminate trip hazards too. Another drawback is no fridge or microwave in the room, so you can't keep perishable items or heat up your own food. I went to the restaurant for dinner and breakfast. The food was okay, but some items were a bit disappointing - my side order of peas were overcooked and dry, and at the breakfast buffet - I ordered the full breakfast - the fried eggs were a bit rubbery and the scrambled eggs crumbly. Other items were fine - the fish and chips I had for dinner were good, and they had a good selection of juices at breakfast. There is free basic WiFi but it's the kind that you have to re-connect frequently. The enhanced WiFi, which they recommend for streaming and large file transfers, costs something like £10 per day - I didn't use it so can't remember the exact price. I find this to be somewhat greedy on the part of Premier Inn and inconvenient if you need to do work on your laptop or other device. I've stayed at youth hostels that had better quality WiFi, no extra fees, and automatic re-connection once you set it up with the password they provide. I highly recommend Premier Inn do the same - it's an inexpensive way to keep your customers happy. The staff are very friendly and helpful, but through no fault of their own I believe they are overstretched. For example at dinner time the staff member working reception - I think her name was Alessandro - had to go open the restaurant, take orders, and serve drinks. She was very friendly and professional in a stressful situation, so I give her major props for that. I know the hospitality industry is struggling to get enough staff, putting employees in the unenviable position of working harder while also dealing with customers who can be impatient. (As a side note to the world - everyone, please be patient and supportive of staff in these trying times.If you've ever worked retail or hospitality you know how hard the work can be.) I would definitely stay here again for the same price, but again I highly recommend Premier Inn as a company improve the WiFi and make it completely free, as well as consider at least putting in mini-fridges and additional power outlets. They might alternatively have a microwave in a common area for guest use. My thanks to the staff at this location for their professional and...

The only positive things about my two night stay last November were that I have discovered a new leafy and vibrantly cosmopolitan area of London to explore, while the tube links into central London were fantastic. |Given the truly awful reviews the Hotel had received pre refurbishment I had always avoided staying, but I got a good deal after it had reopened and was so looking forward to staying in a refurbished room. Be careful what you wish for! |First impressions on arrival seemed great, but then the check in proved tricky as they have only two self check in machines, foolishly located so that they block the corridor into the bar/restaurant area. They also had a check in terminal at the end of the bar and one on what seemed to be a serving station in the restaurant. The no reception reception may seem a good idea to Whitbread, but if you have issues and need to speak to a member of staff you first have to find them and then may well find yourself having a tricky conversation in the bar or restaurant; hardly ideal or customer friendly. |If you are allocated a standard room or have booked a Premier Plus room you will be fine, but be very wary if they put you in one of the tiny converted stationery cupboards at the end of corridors. There is barely room to swing a cat and I struggled to get comfortable even though it was only me in the room. If there were two of you, it would be horrendous. They have placed net curtains for privacy in the gap between the double and secondary glazing, so the room is always dark and claustrophobic and as the units are screwed shut you cannot open the windows to let in fresh air. I’m not sure any proper post refurb snagging was done as I could feel lumps and bumps under the new carpet as I moved around the room as though they had left things there and hadn’t re skimmed the actual floor. The plumbing was even worse. The toilet ran for a good while after flushing and both the hand held and rain shower attachments leaked; if you used the latter a stream of water wooshed out of the join in the pipe work and hit you squarely on the face or upper body before leaking onto the floor by the door.|As others have noted, the wifi is utterly abysmal, even if you upgrade to the Virgin super wifi; the absolute worst I have ever experienced in a Hotel in decades. Do not waste any money on paying for the wifi; it still won’t work properly, so if you don’t have a large data package on your device, forget trying to get anything done. |The worst thing of all was the response of the young staff when I tried to complain about the wifi and the tiny claustrophobic room. They clearly have received no proper training on how to respond and seem to be either deer in the headlights panicky or smug and self satisfied. Indeed the young woman I spoke to on the second morning was beyond inept; she was abrasive, dismissive and downright rude. When I told her she was being dismissive of my legitimate concerns she then proceeded to argue with me, leaving me feeling very uncomfortable and totally unwelcome in the Hotel. Have no fear; I wouldn’t stay here again if you paid me. I’m not paying to be insulted and ignored.|A final point regarding cleanliness. I was at the end of a corridor so there was no passing footfall. There were bits of something on the carpet outside my room when I checked in. They were still there when I checked out two days later, so I’m guessing the public areas don’t get much in the way...

The Premier Inn on Haverstock Hill is pure unpretentious, basic, clean budget accommodation. It features 143 rooms with a 70-space car park at the back. Its' strongest offering is location. Nestled right between Hampstead and Camden in leafy, residential, North London, affluent Belsize Park. In fact, Belsize Park underground station is less than 100 meters - walk down Haverstock Hill. There is a Budgens supermarket, Boots, Pizza Express, dry cleaners, Franco Manga pizza and Everyman Cinema within a five minute walk. The Royal Free Hospital is a quick seven to ten minute walk away.

For GBP £89 a night you get a snug basic clean room with a large bed, three towels, four pillows, a 20 inch TV (with access to Freeview) a small bathroom (with a full size tub) , hairdyer and a kettle. As expected from a budget hotel the room does not have a safe, mini fridge or temperature control in the room. For the price paid (£89 a night) this hotel is good value just as long your expectations are adjusted accordingly.

There is free Wi-Fi offered and while the conection is reliable, if you are planning on streaming movies via Netflix, BBC iPlayer or any other streaming service, the hotel offers an Ultimate Wi-Fi for £5 access across twenty-four hours which is considerably faster.

Parking on the adjacent parking lot is extra and after ticket validation it cost £14 a day. For non hotel guests the price is £29 a day.

The interior across the five floors is slightly outdated (it could do with a refit) with two vending machine and two small sofas in reception. In fact this Premier Inn is one of the original 'new generation' Premier Inns which at the time were branded as Metro hotels.

Ask for a top floor room (fifth floor) as they enjoy of quiet zones and better views. The staff at the check-in desk where friendly and efficient. There can been wait if you check in at the evening as there is only one person at the font desk.

The only area for major improvement is Thyme, the restaurant adjacent to the hotel. While the service is friendly, hard working and efficient, the prices relative to the quality and portion sizes are not good value. The salmon on toast I ordered for GBP £6.45 as a starter for dinner had less than four small chucks of salmon and less than half an avocado. My advice is to avoid Thyme and walk down Haverstock Hill less than a minutes walk and eat at Chez Bob. It is worth mentioning breakfast is free for two...