KFC Stratford - The Broadway — Restaurant in London

I had a horrible experience at KFC Stratford Mall today. I didn’t receive the full order, and when I went back to complain, the staff refused to help and blamed us in front of everyone. I’ve never felt so disrespected. 😡

Ordered a large meal but only received half of it. When I tried to sort it out, the staff were rude and unhelpful. They made us look bad in front of all the other customers. Terrible service! 😞

Very disappointed with my visit to KFC Stratford Mall. Not only did I get the wrong order, but the staff were rude when I tried to fix it. I’ll never be coming back again. 😢

Went to KFC Stratford Mall for a meal today, and it was a disaster. The staff wouldn’t fix our incomplete order and embarrassed us in front of everyone. Definitely not coming back! 😔

I expect better service from KFC, but today’s experience was awful. The staff wouldn’t acknowledge their mistake and made us feel like we were in the wrong. Really upset with how we were treated. 😠

Not only did I get the wrong order, but the staff at KFC Stratford Mall were rude and unhelpful. They blamed us in front of everyone and did nothing to make it right. Extremely poor customer service. 😡

Absolutely awful experience at KFC Stratford Mall. They got our order wrong, and instead of helping, the staff blamed us in front of the whole restaurant. I’ll never visit this location again! 😤

Disappointed by the poor service at KFC Stratford Mall. After receiving an incomplete order, the staff just argued with us and made us look bad in front of other customers. This is not how you treat paying customers. 😞

I’m shocked by how bad the service was at KFC Stratford Mall today. They gave us the wrong food, and when I asked to fix it, the staff treated us terribly in front of everyone. So unprofessional. 😡

KFC Stratford Mall needs to seriously improve their customer service. After receiving an incomplete order, the staff didn’t even apologize and embarrassed us in front of other customers. This was a horrible...

Disappointing Experience at KFC Stratford: Poor Service and Lack of Basic Amenities

I recently visited the KFC branch located in Stratford, hoping to enjoy a satisfying meal. However, my experience was far from pleasant, highlighting several issues with their behavior, service quality, and attention to customer needs.

First and foremost, the behavior exhibited by the staff at KFC Stratford was disappointing. From the moment I entered, the atmosphere felt unwelcoming and devoid of any warmth. The staff seemed disinterested and indifferent towards customers, which immediately set a negative tone for my visit. Their lack of courtesy and friendliness left much to be desired, making the overall dining experience quite uncomfortable.

What added to the frustration was the abysmal service. Despite placing an order that amounted to £27, I was left utterly disappointed. Not only did they fail to provide me with the sauces I requested, but they also neglected to include basic amenities like tissues on my tray. This lack of attention to detail reflects a severe disregard for customer satisfaction and convenience. It's astonishing that a well-known establishment like KFC would overlook such fundamental aspects of customer service, especially for a substantial order.

Furthermore, the overall efficiency of the service was lacking. The wait time was longer than expected, considering the relatively straightforward nature of fast-food orders. The delay, coupled with the lack of proper communication from the staff regarding the delay, only added to the frustration of the entire dining experience.

It's important to note that a restaurant's reputation is built on not just the quality of its food, but also on the level of service and customer satisfaction it provides. In this regard, KFC Stratford falls significantly short. A restaurant should be a place where customers feel valued, and their needs are met promptly and courteously. Unfortunately, my visit to this particular branch left me feeling disregarded and...

I have been a fan of KFC in the UK but after seeing the behaviour of staff, the cleanliness of restaurant and food service and poor communication.

1. behaviour of staff- Staff was seen using mobile phone Infront of fries and she didn't wash her hands and touched the fries section and there were two girls who denied serving a customer and falsely told them till doesn't work buy on kiosk. I had seen the till was working few mins ago.
2. Cleanliness of restaurant- Restaurant is always dirty, tables not cleaned, toilets blocked and smelled, no hand wash etc.
3. Food service- It's really slow, slower than any other KFC I had visited. Not to forget hygiene, fire exit door was wide open and also the kitchen door where they cook the chicken. Not only that rats were seen passing there. I felt sick to the stomach. Toilet is also just a meter away with the bad smell.
4. Poor comminication- Language problems as they cannot understand what I'm trying to tell them and not only that there is one woman tells at customers as she thinks she is smart at everything.

Please look after this and take serious actions. I saw all these things after ordering my food. Food was cold and I felt like throwing up and threw that food in bin. Waste of money. I might have to contact food and hygiene regarding this.

Thanks

Incident time 22:00pm Date:- 27...