Krispy Kreme Westfield Stratford London — Restaurant in London

I am writing to bring to your attention a deeply unsatisfactory experience I recently encountered at your establishment in Westfield Stratford (The bigger Krispy Kreme store, not the small stand), specifically on 09/11/2023, during my visit to claim a Glazed dozen box doughnut reward. Unfortunately, my encounter with one of your employees, Selina, left me extremely disappointed and dissatisfied.

Upon approaching the counter to claim my reward, I was served by Selina, who exhibited an exceptionally rude and aggressive demeanor throughout our interaction. I presented my identification, which matched the name and email address linked to my Krispy Kreme loyalty account. However, to my surprise, Selina insisted on comparing the date of birth on my ID with the date of birth on my Krispy Kreme loyalty rewards app.

I would like to highlight that I was not attempting to claim a birthday reward but a Glazed dozen donuts, which I had rightfully earned through my loyalty to Krispy Kreme. The unnecessary emphasis on the disparity in birthdates was both irrelevant and unprofessional. Despite providing all the necessary documentation to confirm my identity, Selina refused to fulfill my request in an exceedingly rude manner and with an aggressive tone, making my visit an extremely unpleasant experience.

As a loyal customer who has consistently chosen Krispy Kreme for my sweet treats, I find it disheartening to encounter such discourteous behavior from a member of your staff. I believe that the actions of your employee, Selina, not only tarnished my perception of your brand but also violated the basic principles of customer service.

In light of this unfortunate incident, I kindly request the following:

Compensation for the inconvenience and the unpleasant experience I endured during my visit. An investigation into the conduct of Selina during my interaction, with appropriate disciplinary action taken if deemed necessary. A reassessment of the training and customer service protocols for your staff to ensure that future customers do not face similar treatment. I sincerely hope that you will address this matter promptly and take the necessary steps to prevent such incidents from occurring in the future. I value the quality of Krispy Kreme's products and hope that my trust in your brand can be restored through a swift and satisfactory resolution.

Thank you for your attention to this matter. I look forward to hearing from you...

Absolutely awful service at this Krispy Kreme in Westfield Stratford, all thanks to one staff member: AZIME!!! She is rude, unwelcoming, and makes customers feel like a burden rather than valued.

During the Crocs promotion, instead of simply asking me to step back so she could see my shoes, she demanded I lift my leg halfway over the counter. I walk with a crutch — being forced to do this in front of a queue of customers was humiliating and completely unnecessary. Even the people behind me muttered, “Oh no, it’s her again.” Clearly I’m not the only one she treats this way.

Another time, after buying two dozen doughnuts, I was waiting by a table when she barged over with a mop and snapped that I was in her way — while plenty of other customers were seated eating without issue. The lack of basic manners was shocking.

No smile, no welcome, no respect. Just attitude. If you hate your job that much, don’t take it out on paying customers. Azime should not be in customer service, full stop.

I will not be returning here and will be warning family and friends to avoid this branch. Krispy Kreme needs to take a serious look at who they allow to represent their brand, because this was one of the worst customer service experiences...

The donuts were amazing, but the service I will give zero, for their base on the lower ground floor. The woman was hostile, I have never ordered from there before, but made a mistake saying a mixed donuts boxes, she gave me 2 that already had already made, I said can I choose, she was very hostile, explained, my first time buying. After selecting the donuts, I told her put the ones I have chosen into a row that makes it full in one line, after choosing 3 selections, she kept asking me how many, did say earlier, that I need them all in one row, and see how many can fit on it, not very clever to understand this, and every time I selected a new row, she kept asking me how many. If I could give a zero rating I would, since I got this for everyone at work, I continued, but if it was for myself I would have walked away. Krispy Kreme, please improve customer service, it was diabolical, other people afterwards, told me it's the worst service as well. If the staff don't like...