L'Antico Restaurant Pizzeria — Restaurant in London

I have been using L`Antico for many years, as have many of the faces I see there every week, In the last few months there have been a spate of Malicious reviews that seem fake as the description given for the restaurant does not match the actual restaurant. before that time the reviews are good Google have a responsibility to check the authenticity of these reviews and make sure they are from verified users most of the reviews in the last few months are from people that do not have a profile and have only made one or two reviews in most cases the second review is advertising a service of some kind I believe these reviews are fake and have been generated to damage a small family owned business the bad reviews started a few months ago some while the family were closed for their annual holiday below are a few examples and a correction of their description of the venue I could have put more corrections from that period but the text was to long for google reviews

Marie Deniger asked for a quite area for 8 people, the restaurant is one big open plan room, she states she was seated next to the kitchen door , there is no door to the kitchen, the entrance to the kitchen is behind the bar, she states the chairs are plastic , the chairs are made of wood, she states that her uncle's soup was cold, but there is no soup on the menu, she says she ordered a birthday cake,as far as i know the restaurant does not buy in birthday cakes however I have seen customers bring special cakes in this type of occasion.(with the owner's consent) (description is inconsistent with the actual restaurant)

Zacharie Gendoron states the carpet was stained and frayed, there is no carpet in the restaurant, he states the walls are faded, the wall are brilliant white (see website photo) he states that several lights were broken and flickering, there are no lights that are broken or flicker, he states he was seated at a table that was still dirty from a previous customer, i have spent a lot of time in the restaurant and as soon as a diner leaves the tables are cleaned and wiped and reset (description is inconsistent with the actual restaurant) again 1 review

Dylan Rowley states The restaurant's interior looked tired and dated, with worn upholstery the photos of the restaurant on the website are up to date, he states he was uncomfortably cold. his review was from a month ago(height of summer) his description of the food is either to hot or to cold almost as if he had asked AI to generate a bad review, he also states that he had to wait 45 mins for his starter, i have never seen anyone wait more the 10mins for a starter, and that includes days when there is a Chelsea home fixture review from 1 month ago, again description is inconsistent with the actual restaurant

Danyelle J Williams states she was seated in a cupboard next to a toilet, the restaurant is open plan you cannot sit next to a toilet you can however sit near a room that leads to the toilets you have to go in to a room separate form the dining area and then in to a toilet both doors would have to be open (main door is spring loaded to close, and then the diners would have to be silent then if you are lucky you might hear a flush, she states prices have increased i don't know one business that is immune from prices increases, she states the the pizza size has shrunk, i have had many pizza`s over the years they remain the same size they ever were, a pizza cannot have a cold top and a hot underside that's not how a pizza oven works ( unless you are having a topping added after it has been cooked like rocket) she states that her dessert never arrived, the dessert display is in the centre of the restaurant you can almost reach it with an outstretched arm the staff are always in the centre of the of the restaurant so this is unlikly, review from 1 month ago, again description is inconsistent with the actual restaurant

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Time management is clearly not a strength of this establishment, and neither is temperature control, food quality, or basic customer service. We arrived promptly for our 7 PM reservation, excited for what we hoped would be a pleasant evening out. The restaurant's interior looked tired and dated, with worn upholstery and tables that wobbled whenever you touched them. The heating system was apparently broken, as the entire dining room was uncomfortably cold, and we had to keep our coats on throughout the meal. After waiting over an hour with no explanation or apology, our appetizers finally arrived. They were clearly microwaved, as the edges were burning hot while the centers were still cold. The main courses took another forty-five minutes, and when they finally came out, they were stone cold, as if they had been sitting on a counter somewhere for an extended period. The pasta was clumpy and overcooked, the sauce had formed a skin on top, and the vegetables looked like they had been steamed into submission hours earlier. When we complained about the temperature of the food, the server took the plates back to the kitchen and returned ten minutes later with the same dishes, now unevenly reheated and somehow even less appetizing than before. For the prices they charge, this level of incompetence is absolutely...

I've worked in the service industry myself, so I always try to be understanding when things go wrong, but the behavior we encountered here was so far beyond acceptable that I'm still shocked days later. The restaurant itself looked like it had seen better days – the carpet was stained and frayed, the walls needed a fresh coat of paint, and several light fixtures were either broken or flickering intermittently. But the physical state of the place was nothing compared to the attitude of the staff. From the moment we walked in, the hostess treated us like we were interrupting her personal time. She rolled her eyes when we mentioned our reservation and seated us at a table that was still dirty from the previous customers. When we asked if someone could clean it, she huffed and wiped it down with what appeared to be the same rag she'd been using to clean other surfaces. Our server was even worse – dismissive, impatient, and openly rude when we asked questions about the menu. When our food arrived and was clearly not what we had ordered, the server actually argued with us about what we had requested. The owner or manager came over at one point and instead of apologizing for the poor service, berated us for 'being difficult customers.' The whole experience left us feeling unwelcome and...