LEON Ludgate — Restaurant in London

Firstly, I love Leon.... I love the food and the vibe. However this one is not my fave. At lunchtimes it is very busy, which is to be expected so not a fault per se, but it means the staff are much more transactional and not as friendly. The ordering screens are great, but the seating is haphazard and the layout isn't great... on one table if someone choses to sit at the end against the wall, which was the case today, nobody else can get to the other 3 seats along the row.

And given the food, (which is obvs good) isn't mega cheap, 30p per sauce is a bit cheeky. Sauces should be free in my view. I asked for another ketchup and they made me go back to get my wallet to charge me 30p even though it was heaving. A bit job's worth I felt... I always felt like Leon was a happy kind of family, not a "squeeze every penny" operation.

Toilet door lock broken also.

(While I'm at it, tbh I've always hated the chairs in any Leon, hard cold metal 😔)

The best, friendliest, comfiest by far was...

UPDATE : Leon's CS team reached out to me a few days after this incident and addressed my concerns, also providing a complimentary refund on my last order.

My recent visit to Leon Ludgate Circus was marred by a disheartening experience. When I requested a printed receipt for my order, which was placed via their touch screen machines, I was met with a rude and dismissive response. The overall encounter left me deeply disappointed.

What makes this experience even more concerning is that on a separate occasion, I had made the same request to another staff member who happened to share a similar ethnic heritage with myself, and my request was promptly honoured. The inconsistency in treatment was both troubling and offensive. This, coupled with the rudeness, raises serious questions about the establishment's commitment to providing a welcoming and equitable dining experience. I would strongly recommend potential diners to think twice before choosing Leon...

So having giving it three stars Leon messaged me to ask what they could improve.

Well here is the problem, I can't 5* to just one dish, this is a problem because the chicken nuggets from Leon with their little sauce things are quite possibly the best "I have 5 minutes before my train and I'm hungry" snack.

So why 3*?!

Because everything else never feels like a full meal. The curries, the meat and rice stuff... Always I finish and feel a bit unsatisfied and underwhelmed.

The complimentry mint water is great, and maybe 4* is fairer but I feel I would be giving 4* based on the chicken nuggets alone when every other dish taste just about ok and is a fairly unspectacular portion for the price.

Leon food = 3* Leon chicken nuggets = 5* (seriously go get their...