Park Sports Hyde Park — Restaurant in London

There should be more awareness of organisations and their managers that discriminate towards disabled people. Parks Sport Hyde Park forget that they are a service provider.

They also disregard the fact that discrimination is prohibited by the Equality Act 2010 (“the Act“). Under section 29(1) of the Act, a service-provider concerned with the provision of a service to the public or a section of the public (whether for payment or not) must not discriminate against a person requiring the service.

My first experience of Parks Sport Hyde Park processes was very bad and it is clear that is run with bigotry views towards disability needs. The advertising on their website and by Royal Parks is dishonest.

My second review is that Parks Sports Ltd is not an inclusive place as they advertise and Royal Parks should take note of who they endorse to the public. The public includes disabled btw!

Avoid supporting such a depraved company. If you are a disabled person with a dog be expected to see less favourable treatment and turned away.

Even the manager acts in bad faith refusing to recognise what reasonable adjustments are. Due to the ignorance of the manager that clearly declined to provide my full refund for a class that is within the cancellation period.

After being denied reasonable adjustments. I have had to cancel the beginners course £145 and I was looking forward to in October. The manager also did not expedite my full refund but instead blocked my email after stating I should follow the “Parks Sports process for credits”. It is a very dubious company that has no moral compass.

I wont be returning or reusing the credit and can see why there are many 1 star reviews.

I have shared my story with disability news service...

I had a very disappointing and discriminatory experience at this tennis facility.

I arrived about 10 minutes before my game with my service dog, who is trained to assist me in case of epilepsy attacks. From the moment I walked in, the woman at the reception stared at me as if I wasn’t welcome. When I went to rent a tennis racket, she immediately said, “dogs are not allowed.” I calmly explained that my dog is a certified service animal and showed her the documentation. She still insisted that he couldn’t be on the court, so I clarified that he would stay quietly nearby and would only need to assist me in case of a medical emergency.

About 20 minutes into our game, the same receptionist ran onto the court shouting at me about my dog, interrupting the match and embarrassing me in front of everyone. I asked her if, hypothetically, I were to have a seizure without my service dog present, would she take responsibility and she bluntly said “of course not.”

We ended up having to leave the court that we had already paid for because of this treatment. This place clearly discriminates against people with disabilities, and it’s unacceptable. I will be taking legal action as I’ve since learned that I’m not the first person to experience discrimination here.

I strongly advise anyone with a disability or service animal to avoid this place they do not respect accessibility laws or basic...

This morning, I invited a friend to play tennis at Hyde Park, a court I had praised for its quality.

Unfortunately, we had an unpleasant experience. Upon arrival, a staff member—whom I had often seen at the reception desk—approached my friend at the court, ignoring me (the one who booked it), and rudely told him he couldn’t coach there, asking us to leave without introducing himself or offering an explanation. The way we were treated lacked both respect and professionalism.

What’s more, the staff member accused us without even bothering to have a respectful conversation. Both my friend and I were shocked not only by the accusation but by the outright disrespect. We are customers, and all we ask for is to be treated with respect by the staff. A proper gentleman or lady working in customer service or reception should know how to address people courteously and professionally. Sadly, this individual failed to do so.

In sports, whether tennis or otherwise, respect should come first. It’s disheartening when rare incidents like this shake our confidence in a venue. I apologized to my friend and promised to address the situation with management, but no apology has been offered...