Pizza Express — Restaurant in London

We came here for lunch, at peak hour 1.30pm. We could see it was really crowded and really popular. There was a queue, and it took around 15 or 20mins to get a table. One of the staff kept checking on us and other groups too in the queue. After we got our table, it took some time before someone could come take our orders, but really it was understandable... the restaurant was a complete full house, and the 3 staff on duty were rushing around, even running, trying to get everything done non stop. They were really working very hard, and the man who was serving us kept apologising for the delays but really it was perfectly understandable. What impressed us was that he was so run off his feet, but could still have a smile, and was so charming and lovely to talk to. Food took a long time - again, perfectly understandable. And when it did arrive everything was perfect. The antipasti platter of appetizers was most excellent, with so many delicious things on it. The cheesy crispy flatbreads were a real highlight. The pizzas that we ordered were also perfect, and generous with toppings. In spite of the lunch rush, everything was made very well, and we had a very enjoyable meal indeed. Really great job to all the staff working today on this insanely busy day! And I hope other patrons can also see how hard and diligently they are working, and offer a bit more patience and...

What a weird place to eat, staff where chaos for a quiet Friday night. We was sitting for ages with the kids before we was even acknowledged, starters and drinks came quickly. Then nothing for what seemed like forever, practically dehydrated at the table and then all of a sudden our pizza arrives but wait... we still had plates from our starters? Then we try quickly to shuffle things on the table to accommodate the pizza and yet still no one came back to check if we wanted more drinks with out food. Eventually we flagged someone down (several times trying and just getting 1 minute by this man who seemed to be doing nothing helpful) finally some water arrived. Pizza was done again we had to chase for our desserts, kids ordered ice cream we ordered cake and kids ice cream came and were finished but hang on wheres our cake? After explaining to a server we was unhappy we was immediately bitten at by a staff member who rudely told us he only serves food but as she was no where to be seen our whole meal how was we supposed to know, anyway the cake was sold out too and no one thought to come and tell us so we are just sitting like ducks waiting for nothing apparently. Good job they don't charge service charge because the service was just awful, I won't be...

Oh dear what has happened to pizza express in Kingston - used to be a great place to stop off before cinema for a lovely pizza!

Slow welcome / very slow service - took 45 minutes to receive our pizzas then one pizza not just wasn’t cooked in the middle so couldn’t eat it and couldn’t find anyone to tell to amend it for 10 mins by that time gave up and asked for that one to be out back in the oven …but see pic was still inedible. Also lots of dirty crockery on 3 thanked next to us the whole time we were there! Very Offputting like sitting in a disorganised kitchen surrounded by washing up really. I refused to pay for the pizza as couldn’t eat it - no apology forthcoming. Don’t just bother replying to email separately. Explain why you couldn’t diet this out on the day when it occurred please. Very disappointing indeed.

I think they are very understaffed or the staff are just not trained properly how to organise themselves - there seemed to be a lot of anxious running around and ignoring the customers as others were complaining too.

Not sure Why we would go back there? Explain here please?

UPDATE: as per request from Pizza Express kingston I emailed them a few weeks ago, still no reply from them....