Pret A Manger — Restaurant in London

PRET HAS BDCOME A JOKE!

I've been buying my breakfast at this PRET even before they rented the shop next-door and extended it, so I know quite a bit about what they are doing and I'll been following everything very closely.

Unfortunately, today was just ridiculous and I have to write this review.

So I go in and grab mysef a baguette and a breakfast brioche. For those who don't know, there are two brioche choices: Veggy (£2.95) Ham (£3.15)

Because I buy the same combo evey day, I know that my baguette and a ham brioche are totaling to £6.90. Today though, I bought a veggie, an naturally I was expecting the total to be £6.70, but it wasn't.

I asked the girl at the counter to check the prices and she tells me that the veggie brioche is £3.15. I tell her that there must be a mistake, because the price on the tag clearly said £2.95. She asks her colleague for help. Her colleague, rude as ever, turns her back on me, takes the tag off the shelve and just walks away with it. The other one just returns to the counter and says: "I'm sorry but the price has changed." I just replied:"When? 10 seconds ago?"

Yes, you might argue that £0.20 is nothing, right. We'll let me break it down for you:

£0.20 x 5days x 50weeks = £50 increase per customer per year.

On average, a PRET shop has over 500 customers per day and those brioche's sell like crazy so let's take evey second customer. Oh, and there are 373 PRETs in the UK. So:

£50 x 250 x 373 = £4.662.500

That's over £4 million per year just by increasing the price by £0.20 for one item!!!

What a JOKE PRET-A-MANGER has become! Pulling these "staight-out-of-a-slum" type of scams on customers and pretending that everything is fine. This might work on the regular person who doesn't know how to add two numbers in their head, but not me.

I've been a loyal customer for over 11 years, but that has now stopped because I will no longer allow these greedy gullable rude people to take my money and deliver nothing but an attitude and average tasting food. In fact, the numbers on their financial statemens speak for th hemselves. Their empire is collapsing and their sales have already dropped 60% in 2020. Don't trust...

The duty manager Barbara is so rude, and has absolutely no customer service or empathy. The other 2 women there seemed to be more qualified to be a duty manager. She is not fit for the role. I ordered a decaf caramel latte, it was boiling when I tried to try it, so I waited for it to get cooler.. then when I tasted it, I realised they hadn't done the caramel. I then returned to pret and asked if it could be changed as I hadn't drank it and it was made incorrectly. And she just gave me a confused look and responded with, what do you want me to do a about it, you're going to have to buy another one. And then told me if it was too hot when I got it, I should've told them to remake it then. But my problem wasn't that it was too hot, that was fine, as it was cold outside, so it warmed up my hands. The problem was that they made my drink incorrect. She didn't apologise at all, she was just rude. If that's how that service normally is on that branch, I'm not shocked that it was so quiet. Disgusting service, I'll never be returning to that shop, and honestly after pret changed its chai latte recipe, not sure if I should bother at...

I purchased a smoothie from the Pret a Manger branch on Horseferry Road in July 2021 and found multiple small pieces of metal inside the drink. Unfortunately I only realised after I had already began to drink the smoothie. Obviously this is a serious health concern and so I emailed Pret a Manger customer services who sent a standard email promising to investigate and respond. I never heard back from them and so I also sent a letter to the Pret a Manger Headquarters (75B Verde, 10 Bressenden Place, London, SW1E 5DH). They also did not respond.

I am not sure what it worth, to find sharp pieces of metal in your drink or have a customer service who does not respond to this serious health concern. Coincidentally they were quickly selling smoothies again...