Very disappointing visit. My partner and I were looking for some food and cocktails and, having visited many slug and lettuce’s across London, thought that Hanover street would be a good place to go.

We walked in and were immediately greeted by a bar member who rudely asked if we had made a booking and then informed us that due to reservations we could only sit upstairs. We saw multiple people coming in and sitting down at unreserved tables, so we found this strange. We went upstairs only to find that there weren’t any lights on at all. As another small group had been sent upstairs, the bar member then appeared and turned the lights on.

We ordered via the app and twenty minutes later our food arrived, cold. We had not received our drinks and when informed the server of this (who brought our food) she proceeded to do nothing about it.

Ten minutes later, with no sign of our drinks, I ended up having to go downstairs to the bar and ask for them, as well as handing back the cold garlic bread. There was no apology for this, only ‘it isn’t our fault because your ticket didn’t come down to us’ yet I watched them making orders for everyone else through the online system no problem…

Another 20 minutes go by without any sign of the garlic bread, so I go down to the bar again. Five members of staff at the bar, I was the only customer standing waiting. I was ignored for almost ten minutes, not one member of staff looked at me. Only when another customer appeared did they try to serve and luckily the man pointed to me saying I was first. I notified them that we still had not had our garlic bread. At this point, a member of staff went off to the kitchens to find it and brought it over.

The garlic bread was clearly frozen (as it was still hard and frozen in the middle) and had not properly been reheated. We gave up at this point, choosing to go elsewhere. This is the worst service I have ever received in a London bar. Avoid and go anywhere else, even the weatherspoons in this area would be a better option.