Sunday in Brooklyn - Modern American Restaurant Marylebone — Restaurant in London

I had a very peculiar experience. I never leave reviews often but I felt inclined to do so today.

So I’m a huge pancake fan / foodie, whatever you want to call it in terms of -eating- them. I’m not an expert with cooking them or knowing 100% what they look like etc, I just have trust that they’d be the same type that I’m used to based on their name on menu’s.

I have been looking forward to having the pancakes here for a very long time. They look amazing and people on the reviews rave about them. I admit, I didn’t look at reviews super thoroughly, only skimmed, but all I saw was the visual look of them, pancake looking (kind of, but still very tasty looking) and also on the website, them listed as -pancakes-.

Finally the day arrived where I was coming to eat them.

When I asked for 3, as I normally eat 3 pancakes when I’m out and that’s usually a good amount or not enough, depending how they’re made.. the waitress stopped and said.. “are you sure? They’re really big!”

And I was confused because, yes I’m sure.. I eat 3 pancakes normally.

Then after that I had a few other staff make comments saying things like .. “there’s a hospital up the road if you need it”, and just making comments about the amount I was getting which made me really uncomfortable.

But here’s what they DIDN’T do.. they didn’t elaborate that these are NOT pancakes. They are literal cakes, made in an oven. My friend and I made that conclusion and the waiter confirmed this.

This is why they were so massive and why I couldn’t finish them. It would have helped me if this was explained because then I would have understood why I didn’t need to order that many, and ALSO, even if I did want that many, I don’t think staff should be making comments like that.

There were a few more comments which came from staff and then them checking on how I was doing eating the pancakes. All in all, while they may have had good intentions, it made for an uncomfortable experience.

The cake itself tasted nice, but please be warned, these are not pancakes. These are cakes stacked on top of each other covered with some kind of (tasty) dip on top and square butter that you might not be able to notice the difference like me.

My suggestion to the restaurant would just be to market it differently, as these are not North American pancakes, and then not comment on people’s eating choices unless you can properly explain why.

Otherwise, I had a nice experience, the restaurant itself was nice and comfortable, and people were friendly, but it was such a strange experience though I felt I had to share...

Went here with a group of friends last Saturday for a late lunch. The main server we had was lovely. We ordered drinks and food. I asked for an Iced Matcha. I then asked the server if whole milk was the default option. She said yes and I told her I’d have that then. When drinks came, mine looked like matcha in water. That’s exactly what it was. I took a couple sips to confirm and a couple of my friends did too. We all agreed. I managed to get a servers attention eventually, told him the situation. He said that I needed to ask for milk (which, if I’ve ever asked for an Iced Matcha, it’s always automatically come with milk). I told him I did. He came back a couple minutes later with the same drink and a tiny container of milk. He told me that the baristas refused to remake it as I had already drunk some of it. I was pretty offended by this response. He told me that there’s milk for me to add in, or if I’m not happy, he would take it back and get it remade. I told him, that I was sorry but it’s not what I ordered and I was pretty disappointed by their response when they didn’t make my drink correctly. He went to get it remade. When the main server came with our food, she asked if everyone was okay. My friend told her I was waiting for my drink and she looked confused. I explained the situation and she was apologetic and went to go chase my drink. She came back a couple minutes later, but it just looked like they’d plopped the small container of milk straight into the same drink. I ordered an iced matcha latte, not milky water. Eventually I spoke to her again and told her that I was sorry but it’s not what I ordered and I don’t want it. She took it off the bill and apologised. The food we had was absolutely delicious though. I shared the Mediterranean salad and a pancake with a friend. The pancake is massive, so definitely was a good idea to share between two of us. Would come back here for the food, but I was extremely disappointed in the service from the baristas/bar staff. It was hard to get someone’s attention, but our main server was so lovely, unfortunately didn’t...

Visited the Sunday in Brooklyn on a sunny Thursday for brunch at around 11am. The restaurant was easy to get to from Bond Street station, the food was great however the service was really bad. We ordered two Cheddar Scramble and a single pancake - along with two of the refillable coffee. First of all, it was difficult to find someone to order when my friend arrived, then when the coffee arrived no one bothered to ask whether we wanted some sugar or anything, when the food came, the waiter didn’t even offer condiments - salt, pepper, ketchup, mayo anything. We had to constantly actively look for servers to get us basic condiments or any service, considering it is a Thursday morning the restaurant was not even half packed it is very hard to understand why there was no one serving us at all! Even getting refillable drink was difficult even, and I must say the coffee tasted awful. Upon getting the bill, the waiter initially acknowledges it, but then completely forgotten about it and started chatting with other staff while we kept trying to get any one of their attention. We failed to get any of their attention and honestly at that point our patience has ran out and decided to pay via the QR code - which we notice there is a 12.5% service charge on top which account to about £7, we really wanted to waive it but honestly there were no staff around for us to even ask to remove it. Looking back, I really wish we demanded the service charge removed since we received 0 service - and the table next to us who got seated for about 20 mins, no one have even ask whether they would like to order, which is an absolute joke. All in all, it was quite an awful experience - I have decided to visit upon hearing positive feedback on their Notting Hill branch but I don’t know what would make me ever want to revisit, shame as the food and the atmosphere was...