Security didn’t take their eye off me the entire time I was there. My stay was shortened because after going to the toilet, standing at the urinal to pee, and then washing my hands, (no more than 1 minute) two security rushed in and started ‘analysing’ the floor thoroughly and as I was sat down in the main hall. They pulled me out in front of the entire party of people making a scene. Took me downstairs and forced me to empty my pockets. Then, without even asking consent or even letting me know why I had been pulled aside, did a thorough body and pocket search. I even undid my belt for them. Then they let me know in a threatening manor, that if they catch me ‘taking cocaine again’ then the party will be shut down. This was infuriating because not only did they lie and say ‘they found lines of cocaine on the sink’ but even after the extensive search and me offering to show them my bag and for them to check my socks. They still would not believe that it wasn’t me and repeatedly threatened to shut down the entire party. The accusation completely distressed me and I had to leave because I was only there to enjoy a vibe around friends and have a couple drinks. I DO NOT TAKE THOSE DRUGS. Even after continuously saying ‘it’s impossible for me to ruin this party because I have nothing on me’, they still maintained an aggressive tone with me and were extremely unprofessional. (Finger pointing and threats). After all of this, they even tried to make it sound as if they were being nice by ‘not telling the people upstairs’, but considering how many times I JUST told them I had nothing and them not finding anything, this made me even more distressed and upset because I was still being accused of being some bog standard criminal. I didn’t feel welcome anymore after being treated like the local coke fiend and had to leave. I’m not impressed at how my evening got ruined and how I was made to feel guilty knowing full well I had done nothing. Never going to this place again. EDIT: I’ve just read a review from 1 year ago about how aggressive the security are and how they treat your customers like meat and cause trouble. Maybe instead of basking in the glory of 5 star reviews. Start reading the MANY 1 star reviews that you’ve received and making taking some notes and making...
Read moreAvoid this place at all costs. Paid £20 for new years eve tickets that was meant to include pizza, beer pong, miniature golf and table tennis. It stated that these were free.....if by that you meant because you won't be playing them then your false advertising is correct! Didn't even see any evidence of golf. When asked the manager said it was upstairs and would open at 10pm, it was 10.20pm at that time. When questioned on that his reply "It might open, it might not". More to come on the manager later! Beer pong was £300 for a table!!!!! Don't think I need to comment any further on that. Table tennis was at the back of the room and not enough space around it to play (besides didn't even bother asking how much that was gicen everything else). Pizza was never even seen. As I said, we paid for tickets.....which was obviously a complete waste of money as no one was being checked for tickets. Spoke to the manager and showed him our tickets and what it said they included. He was incredibly rude and I have never been so shocked at someone's attitude. According to him his reasoning was that we were stupid for thinking we could come to London for a night out and not expect to have to have £1000 in our pockets that we were prepared to spend. A direct quote from him during our conversation "You're in London expect to get f**ked". We couldn't be bothered to ruin our night any further so spent another £95 in cab fare getting back to our area on the outskirts of London to our local club. I will be taking this matter up further and making sure this manager does not get away with such behaviour and blatant rip off. To everyone else Happy 2019 and please heed my warning to not waste your time and money at this place.....if I could give it minus stars I most...
Read moreDidn’t even want to leave one star. This place is disgusting and I don’t know how it’s still running. We booked two £50 packages back to back (nothing states on the website that we are not allowed to do this) when we got there we explained that we had two games booked, the manager told us ‘oh no, you won’t be playing two games’ and we were made to cancel the second for a refund as he explained we needed to book the £300 package for this (£300?! But anyway...) so he promised a refund and asked me to email to confirm the next day ‘in case he forgot’. The whole place was very poorly ran, dirty tables, nowhere to put bags etc, nobody actually organising each table and lost out on time for the one game we did have. I emailed the next day and had no response, asked on Facebook chat where my message was read and ignored and I finally managed to get through by phone, asked to speak to a manager who apparently was not there, I explained the situation and was told we wouldn’t be getting a refund as from that week (conveniently) sink was under new management. I asked for a number for the old management and was told they didn’t have one. Why would you not have a contact number for people you have taken over business for? I’m not convinced, pretty sure this is all a scam! Will be taking this to trading standards as the place deserves to be shut down anyway! If you was thinking of going, I highly recommend that you avoid...
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