The Lost Hour — Restaurant in London

The only plus, they didn’t have a deafening level of music playing and we could have a conversation

Other than that - No idea how this place has this rating, unless it’s based on having big tv screens.

Went to play pool, Ordered a Detroit pizza and two cokes (£20) The pizza arrived frozen,, literally, so I took it back to the bar, waited another ten mins to receive it back, returned burnt to a crisp in areas, with melted rocket on top. Add to that the flavour of it was inedible revolting owing to some weird onion jam they must think is fancy but has nothing to do with Detroit pizza. We took one bite each, I spat mine out, wife managed to keep it down. Went to play pool.

Staff was oblivious, as you’ve likely grown to expect in London. The bill was £20 for that, not a flipping light flickered across the employees eyes to ask what was wrong, offer to fix. Anything.

When upstairs playing pool, two other guys were playing and laughing about how terrible the chicken was, and rubber cheese. Clear that everything is frozen. Also, the “chef”, I think, was a miserable looking person who spend more time on her phone out of the kitchen than in.

On our first game, The pool table took the cue ball and wouldn’t return. The tables are bad, balls are 2/3 regulation size, cues are all super light. It’s like toy pool. No way to play 9 ball either, because it’s red vs yellow.

I genuinely wonder how disgusting the kitchen is based on what I saw coming out of it, and I sure as hell wouldn’t eat anything meat related. Actually I wouldn’t eat anything here again.

If you must go, Go when it’s really busy and order something vegetarian. If you want to drink beer and watch sports, maybe this place is great. Don’t order food. Or trust anything in the kitchen imo.

That pizza, woof. It may be the wrist thing I’ve put in my mouth since I was 2. Not sure anyone has even heard of Detroit let alone figured out how to make their...

Very poor customer service. Lovely manager but seriously needs to change his staff. Treated like unwelcome guests from the moment we walked in to the moment we left - despite reserving a table many days in advance for a Saturday night family night out to watch the big match... Frankly, the only reason for choosing this place.

Had to download a pretty awful app to order any food or drinks. Took an age to do this. Then after eventually ordering our drinks, they children's cokes came with half a pint of ice and no straws... Despite it being almost freezing cold temperatures outside... I asked for no ice and was told "you should have told us"... Even though it's not possible to say using the app.

Then for the big match, there was no sound on the TV, and when I asked for the sound to be turned on, it was turned up to the bare minimum, and then it was the wrong channel so a complete waste of time.. I asked again and nothing happened... At this point, the woman serving us put pressure on me to order food quite aggressively... After then ordering the food on the useless app, they served our second round of drinks full of ice again! And they forgot my beer which I had to ask for, and when they brought it to the table, gave me a hard time for asking for it..

I had to decant the ice into a cup so the kids could drink it... I asked for straws and they were 3 inches long so didn't reach the drink!

By this point, I was ready to leave...

I only stayed because of the Covid restrictions meaning we couldn't go anywhere else...

For the 3rd time I pleaded to turn on the football commentary which they eventually did...I've never had so much hassle and been treated so unwelcome in a pub with my family before... And the costs were so expensive too... Much better off in Wetherspoons to be honest and that's always a last resort..

Like I say, they need to seriously retrain their staff - treat customers with full respect and apologise if...

I went to The Lost Hour yesterday evening with some friends to watch a match and have dinner and drinks. The atmosphere was great - friendly punters and general good vibes. We ordered cocktails (they do a 2x1 offer all day every day) and burger meals for the four of us. First, the “cocktails” arrived and looked NOTHING like the photo on the ordering app - rather they were like simple glasses of juice, no ice, no garnish, and a weird taste. And at £13-14!! We couldn’t drink them, they were awful. Then the food came - the burgers were literally thrown together, again no garnish (I’d expect at least some lettuce/tomato?) mine was supposed to come with cheese but had none… I could go on. Really bad. Unfortunately the bearded guy serving us was abrupt and rude, held the glasses by the rims, and just seemed like he didn’t want to serve us. Their saving grace was Kelly, a lovely lady who refunded us for the meals and drinks and was so apologetic and friendly. Unfortunately, I won’t...