The Queen's Head, Hammersmith — Restaurant in London

I visited Queen's Head Hammersmith this past Sunday on Father's Day. It's a location I've attempted to visit three times and one that's conveniently close to my weekend routine with my kids, so I had high hopes of making it a regular spot. Unfortunately, my past experiences haven’t been particularly great, and this visit was no different.

This recent Sunday’s experience was quite divided:

Food: The wait time for our food was over an hour, and when it finally arrived, it was incorrect. We had to wait an additional 15 minutes for the right dishes to be served. Drinks: The beers I ordered were delivered incorrectly twice, although I did enjoy the alternatives that came. Soft Drink: I asked for a Coke but received a Pepsi Max instead.

Despite the pub not being particularly busy, everything seemed disorganized and chaotic. A special mention goes to the staff member with pink hair, who seemed confused and was not pleasant at all. The final straw was during the payment process when she argued with me about the £50 deposit I had made. She insisted she had no control over deposits and that it was my responsibility, even stating "no one does deposits." I had to show her on my phone that I was obligated to pay a deposit because it was Father’s Day.

This argument was both annoying and disrespectful, especially in front of my kids and my visiting parents. Fortunately, I had the chance to talk to Francesca, the owner, and explain this situation in person. I emphasized that the key to a great pub experience is the people and urged her to monitor how her employees treat customers.

The pub itself is nice and beautiful, and I do enjoy the environment. However, given the recurring issues, I won’t be returning...

Sorry, but not a good experience today. Went for a christmas meal with group. Im vegetarian, that doesnt mean I'll like and eat the only veg meal available. Menu handed to us had 3 options for me, one was a salad, one had vegan chilli (im not vegan and dont lime substitutes) and other was gnocchi which ive never had and really didnt fancy. I asked for a vege burger, waitress said they dont do one. Offered a bap with halloumi in it. I said thats just cheese. But there is a burger for meat eaters?? The waitress could see i was struggling, but she just stood there saying i will wait for uou to make your mind up. So i asked for the sandwich-slow roasted tomato rocket focaccia. The waitress said sorry we dont serve it past 5pm. So we asked her suggestion of what i could have as she was pretty unhelpful. She gave me the bar menu and said i could have the nachos. They were an astounding £12.50!! My colleagues said why cant they be flexible and just make me a sandwich, waitress said no they wont allow it. We said, have you asked, she eventually did and came back with a no. So i was forced to have the nachos which were nothing special at all. I thought i'll have a fab dessert. No chance!!! The only dessert we wanted they said they haven't got!!! Wouldn't have thought i was in the heart of Hammersmith with such poor vegetarian choice, astounding snack prices, unhelpful waitress, management unbending on just making a simple sandwich, running out of dessert for christmas and then have cheek to include service charge on my already overpriced crisps!!! Company great, but...

Ohhhhh how I love this place!!! Today was the second time back this month. Both for Private parties - we had the best time. Francesca the owner and her team are the most on point and attentive crew I think I've ever met. They feel like family now and make us feel the same also. Francesca is quick to reply to emails, accommodating and quiet literally nothing was too much to ask. For the Second time! I've finally been able to enjoy a large group event where nobody complained, the food wasn't sent back, where the starters didn't take an Hour to come out and the staff weren't rude or overrun. I love this place! The venue itself is absolutely beautiful - the emerald and peacock greens in the deco is definitely a bit of me. The chairs are comfortable and although all different - so beautifully go together. I literally can't wait til it's warmer to have lunch in the garden - it's so Lovely out there!! The refurb was worth the wait.... And OMD!!! The food!!! Listen if you've read this far you may as well keep reading! This food is phenomenal! Last time was the Sunday roast and this time the Fish pie. Sorry I didn't take pictures but I was too busy enjoying myself. This food is well seasoned, well cooked and my goodness they are generous with their portions - wear something stretchy trust me! And even when you Know you are full, you just can't stop eating, it's to good to waste. I'm literally on a mission to taste the whole Menu lol. 10 Stars to you Chef - 10 Stars. Well as you can see I enjoyed myself an so did all my guests at both events.

See you soon Guys -...