Tortilla Russell Square — Restaurant in London

I really wanted to like this place as I typically love burritos and Mexican cuisine. In fact, the food wasn't bad at all! I ended up enjoying my medium "naked burrito"...the problem was the service. I went into the restaurant when there were about 5 people in line. 15 minutes later, I finally made it to the front of the line. After servicing one person in our party, it seemed that an online order needed to be filled. Instead of helping those of us who had been waiting in line for already a long amount of time, the employees spent time filling multiple online orders. I understand this might be company policy to make sure online orders are ready in time, but this was a particular problem in this case because one person in our party had already received their food while we were left waiting, and the online orders used the remainders of the chicken. When it was finally my turn to order, there was no more chicken, and I had to step out of line to wait for more chicken to finish cooking. Mind you, one member of our party with her food still sat by herself with her food. Although the employees were clearly a bit overwhelmed and were doing their best, they didn't seem very apologetic or sympathetic. Prices were also a bit higher than expected, though still reasonable, at $7 for a medium burrito and small soda can. Unfortunately, what was supposed to be a quick bite to eat turned into a larger ordeal. Based on the great reviews, this doesn't seem to be the norm for them, and hopefully they were just having a bad night..but the service was less than...

Tortilla, a popular restaurant chain in London, has carved a niche for itself as a go-to destination for authentic and delicious Mexican cuisine. With several locations across the city, Tortilla brings the vibrant flavors of Mexico to the bustling streets of London.

The heart of Tortilla's menu lies in its mouthwatering burritos, filled with a tantalizing array of ingredients, from succulent grilled meats and flavorful beans to fresh veggies and zesty salsas. Each burrito is expertly rolled, ensuring a perfect blend of textures and tastes in every bite.

Apart from their signature burritos, Tortilla offers a diverse selection of Mexican street food favorites, including tacos, quesadillas, and nachos, all prepared with a commitment to using high-quality ingredients and authentic recipes.

The inviting atmosphere of Tortilla's restaurants reflects the lively spirit of Mexico, featuring colorful decor, friendly staff, and a passion for sharing the rich culinary heritage of the country with their customers.

Whether you're looking for a quick and satisfying lunch on the go or a casual dining experience with friends, Tortilla's diverse menu and welcoming ambiance guarantee a delightful taste of Mexico right in the heart of London. For those seeking a fusion of bold flavors and comfort food, Tortilla is the perfect destination to embark on a culinary journey to the sun-drenched...

What a rip off!! Just got home and ate. Not impressed at all. I ordered one with chicken, where there was not much chicken inside. They seem to pack out with cheaper ingredients like rice and beans. It was supposed to be £6.95 for a medium which mysteriously turned into £7.95 without me realising. When I queried the price the girl explained why. But wasn’t too clear to me tbh. They should make clearer if extras added on, especially when some of us are being careful with what’s been going on with the cost of living crisis etc. The dialect of the first server was very hard to understand and she’s firing at me at machine gun pace assuming I understand what she was saying. We are not all connoisseurs of tortillas you know!! And I’m sure she could see I was struggling to get what was what. But she continued regardless. I guess customer satisfaction isn’t high up on their agender. Get their money and get them out the door seems more fitting to me. Better customer service training required imo. One Star is the lowest score unfortunately. If up to me -2 is more fitting.You wont see me back in there again. I wish I got a £3.40 meal deal from Tesco...