Cha Cha Chai Longsight — Restaurant in Manchester

Food was good, although there was a homeless man who kept disturbing me in the shop kept pointing at me and coming over he even tried taking a seat next to my friend. I felt really uncomfortable the staff didn’t try to help at all and didn’t bother locking the doors or trying to get the guy gone. He did leave but kept coming back. And he had hot tea he threw his cup lid at the staff member but nobody acted on it it seemed like it was pretty normal occurrence for them however it wasn’t for me never have I come across this man before so I was worried about my safety as I wasn’t aware of what his next move was he could of thrown his hot tea on anybody there most importantly me. Also when he did decide to leave the staff member was mopping his spilt tea and decided to open the doors which was basically an invitation for the homeless man to re enter and harass me and my friend. And when we finally decided to leave we realised the same man was outside waiting felt freaked out asked if there was a back way we could maybe go from she said no? Which was strange cause isn’t every shop supposed to have a fire exit Wish the staff actually cared for the customers and their safety but she didn’t seem too concerned. Totally wasn’t her fault but there was definitely stuff she could have done to prevent this...

Hey everyone, I wanted to share my recent experience at this shop. After a long night shift, I walked in to find two girls who seemed more interested in their phones than taking my order after huffing and puffing one of them decided to get behind the till. They looked frustrated when I approached the counter. Eventually, one of them took my order for a specific chicken panini without salad. Unfortunately, she nearly accidentally overcharged me after correcting her she charged me the right price.

But the real problem started when they couldn't decide who would make my panini. They argued back and forth, leaving me waiting. Finally, they both agreed to do it together but the one that remained sitting for up while really upset and frustrated to serve me.

Furthermore, to my disappointment, they completely ignored my order and made their own instead. When I got home, I was upset and couldn't go back to address the issue because I was exhausted.

I just want to warn you all that if you're hungry and hoping for good service, you might be disappointed at this place. Hopefully, they can improve their customer service...

Overall not a great experience. We walked in and found a table easily enough and it was not busy, ordered a waffle, milk cake and two mocktails.

After paying, am told it would be around 15 mins. No issue

20 mins later no sign of anything. Then asked waffle is ready but they don't have normal kinder only white, no issue I told them.

Waffle gets served with the mocktails, but no sign of the milk cake, which is always ready in a tub in the fridge.

Staff is then taking another order and answering questions from the customer whilst holding to the milk cake, would make sense to serve your existing customers first.

She was apologetic. The waffle was just a stick of waffle not what I expected and packed into a to go box when clearly we were going to eat in.

We did spill one mocktail and had to move table, and she made a replacement for free of charge despite me saying there isn't any need.

But overall not a pleasant experience. I also note, that they threw out rubbish away using the Council bin outside on the street. Is this a way of minimizing the waste...