Honestly we were all quite dissatisfied with our visit here which is such a shame as we were looking forward to it after hearing such great reviews!
The positives were the staff, super friendly and welcoming and the restaurant is very cute and authentic! The most enjoyable part for me was the chef who cooks infront of you, you feel really involved with the dining experience and the set up is lovely! Of course the fire on the grill is always going to be a fun experience so kudos to that! The starters were lovely- no issues there however the actual food we ordered on the hot plate (where they cook infront of you) was honestly really plain! Our table ordered two duck fillets with noodles and one vegetarian meal with rice. Even after watching the chef cook and season everything it was super super bland and possibly the blandest duck i have ever tasted! Cooked lovely however lacked salt and was really plain, same with my noodles- all noodles it states are cooked in their special sauce and butter- sounds lovely but again my dish was so plain! We were all super sad about this. My friend who ordered the vegetarian meal also had really plain tofu and veggies- the egg fried rice was delicious however.
Unfortunately wont be coming back here again! I feel like you also can not really complain when the chef is literally infront of you cooking the meal which i am of course grateful for but it made me feel less inclined to point out that my entire dish was bland. The guests also on our shared table all agreed that their meat was also lacking salt and flavour so it was our entire table who had this shared experience .
Super disappointed with the food unfortunately :( it seems they fry everything with butter and little to no sauce, definitely had better japanese food before,...
   Read morePoor value for money, the food was quite average, and there are better restaurants in the area.
We booked a table for 9:30 PM, and as soon as we sat down, they told us we had 5 minutes to order. They stood behind us to rush our choices so they could close. We had to quickly and uncomfortably look at the menu, and if you want more food or dessert later, that's not possible.
My friend asked about the toilet, and they told her it was closed and to use the one in the restaurant upstairs.
Throughout the meal, we felt uncomfortable and pressured by the constant rush.
I believe a restaurant should be aware of what it can offer and if they can't provide quality service at that time, they shouldn't offer table reservations. If a restaurant allows me to dine at that hour, I expect to enjoy my dinner just as much as I would if I came earlier.
After dinner, I mentioned these issues to Alex (who might be the manager), and his response was defensive. He said they didnât charge a service fee on the bill and that the kitchen closes at that hour. I reiterated that if the restaurant can't provide the same level of service as during the day, they shouldn't offer reservations, and the service should end earlier. I spent money dining at an expensive restaurant and my experience was uncomfortable and rushed. Many of the items we ordered werenât to our liking, and if we had had time to think calmly, we probably would have ordered differently. They didnât even want to let us use the bathrooms. Alexâs attitude was poor and defensive throughout, he did not listen to me and just kept saying âthank youâ while I was explaining the situation.
I will never return to this restaurant and will recommend my friends...
   Read moreHighly disappointed in this restaurant! We had chicken beef duck set menu for lunch plus side plate of prawns for two with coke. Came to ÂŁ126.00 for lunch. The Food was over cooked, rubbery and tasteless. They also offered no dipping sauces. They were stingy on providing any wasabi either just so we can add some depth and dimension to their overcooked tasteless rubbery prawns and meats. Seriously I felt like I could have done far better at home for ÂŁ20.00. Truthfully I donât think the chef knows how to cook meats properly as he didnât ensure even distribution of cooked meats on all sides. The meats were not seasoned properly, if at all and the meat wasnât basted with anything remotely of Japanese flavours to add to this experience. It was truly, overall, a bad experience for us. One of the worst Japanese teppanyaki restaurants Iâve been to in the world and I have been to soooo many. And for the price we paid!!! I expected top notch food and it was just far from it. In fact it was priced three times the average price of other teppanyaki restaurants in uk if not the world. I felt ripped off by an amateur or fake Japanese chef who clearly does not know the basics principals of cooking with different kinds of meats and cooking them in a timely manner. This restaurant is overpriced, stingy, with a fake and a phoney chef, and an insult to true Japanese chefs out there who would never make the mistakes they did. Seriously Save your money and go to a true Japanese teppanyaki restaurant one with Japanese owners and chefs who take pride in their food and your experiences. You can tell straight off the bat these owners are not Japanese! Iâm seriously Highly...
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