The Seven Oaks — Restaurant in Manchester

Terrible customer service. Asked to vacate a table so they could prepare for the rush in the evening. At the time there were a handful of people in the bar and we were just ordering our last drinks before getting our train home. I asked if we could remain where we were for our last drink and we would move if it became busy! I was told "no, it doesn't work like that". The preparation is literally shoving a table against the wall and removing stools, take approx 1-2mins. The time it took to argue the toss, get people involved to ask us to move and to lose other customers due to the drama, we could have had our drinks and left. I cannot believe the lack of customer service and communication in this establishment. You would think in this current climate customer service would be paramount, apparently this isn't the case here, and we were told it was because we weren't locals. I don't know if this is the case, but if it is, it isn't good business sense. I think the manager and staff need to attend some customer service courses, as I'm pretty sure the name of the game is to keep the customers you have happy, rather than the possible customers coming in later. It might be an idea to actually speak with your customers, rather than talk at them! It could all have been so easily avoided, if common sense was used, as the pub was still pretty empty we left to get our train. UPDATE. The landlords response totally proves my point. Sending out a passive aggressive response is not the best response Matt. But I guess that's you showing your "true colours" I wish you well. From the Big shot from...

Went in here with a few friends after hearing about the 'bar worker's club', but didn't realise only people who work in this pub were welcome! Came in on a weeknight and the place was as dead as a dodo, other than the person behind the bar and her mates. They were having a great time, chatting, putting on jokey music, but unfortunately chose to ignore us for a good 5 minutes. Pretty poor start.

Once we actually got served (no on else was actually waiting to be served), the drinks were pretty cheap. Shame we had to listen to 'ironic' music for the whole time we were there.

What's even worse is that the whole 'posse' all went outside to smoke as we finished our drinks, meaning that guess what? No one was there to serve us. So we left. What a shame.

Something tells me this pub has its head up its own...

2 stars for the beer.

This is an old grungy pub in need of refurbishment. I went to see the FA cup final and sat upstairs watching a large projector screen. There was one person serving for the entire busy pub and she couldn't get the sound to work. Early in the game a guy who was doing the refurb. came in a sorted it out, but the sound was about 3 seconds away from the pictures. So when we scored, we had to wat a few seconds for the commentator to get excited.

Other problems. The upstairs is still being refurbished. They need a reality TV/DIY show to help as it's taking weeks.

There's no light in part of the men's urinal. Victorian, yes, but we need more illumination please.

This pub has some much potential, and the owners need to bring it upto...