I had the misfortune of dining at Little Ying Sang last night. First up. The service was awful, staff wandering about aimlessly, drinks order needed to be taken twice. Got the food order wrong, after main courses we were left sitting for over 30minutes ( it’s not busy so no excuse) then caught the attention of waiter cleaning next table his immediate reaction was “do you want your bill?” No would you like to see a desert menu! Not even an offer of would you like a coffee! Next the food. We ordered the paper wrapped prawns, ( 2 portions ordered only one delivered. ( So had to wait for second) they were obviously not made fresh, the paper was like freezer burned cardboard. The order of egg fried rice was swimming in oil and had a funny taste ( burnt sesame oil). When I asked for the desert menu one was presented. Basically if it came out of a wholesaler freezer it was on the menu, I asked where the traditional Cantonese sweets like banana toffee balls, or even bananas in batter with syrup were, answer “ we don’t do that”? So on to the decor, the place is tired and drab, it’s like a throwback to the 1980’s, plastic covered mismatched dining chairs and drab brown tables. All in all the bill was £91.00 plus a pre populated £9.00 service charge. So nearly £100 for a completely disappointing meal, when I was paying the bill the waiter asked if the meal was OK? I said sorry but it was at best average, the food was disappointing and the service haphazard, he shrugged his shoulders and processed the bill, no apology no please wait and discuss your concerns with a manager. My impression was this was not an unusual event. Would I go back- not a chance there’s much better food at a better price at my...
Read moreIf I could give it zero stars I really would. Possibly the worst Chinese meal I've ever had - what a huge change from the standard it used to have. The starters we had were mediocre and main course Singapore vermicelli was bland and tasteless and salt n pepper chips were terrible. What has happened to this once amazing restaurant.
We weren't offered any prawn crackers, felt like we were on a conveyer belt with eat, clean, next. I had just nearly finished my starter and was going to have the last remnants of the sauce but it was taken away with 'finished?' but taking the plate the same time as it was said!
To me the starters came out super fast, this shows it has been mass produced in the back and explains why onions were stone cold.
The restaurant after complaining about it did not charge for the dishes we raised amd still thought it was ok to put a service charge on (remember service charges are not legal in the UK and are at the customer's discretion) so after having a bad experience and leaving hungry I got this removed but the cheek of keeping it on there in the first place!
The manager advised the excuses for poor tasting food, apparently Singapore vermicelli should not be spicy?? That's the first Chinese restaurant that has said that! I've had better super noodles at home. There were just poor excuses for our experience.
This place is crossed off our recommended restaurants...
Read moreWe went in for a meal.. 6 of us. We had 3 beers, a bottle of wine and a set meal. The food itself was nice. As I have allergies I asked for plain chicken and vegetables with no sauce, or possibly just soy sauce. The waiter refused and said 'sorry we are a Chinese we can't do that' even after me asking again and basically just asking for plain stir fried food... which I assume it the base to most dishes before a sauce is added.. it was refused. So I didn't eat anything, which makes our bill at £200 even more ridiculous for 5 people.
I feel the place had a lack of atmosphere, no real interaction from the waiters/waitresses, no background music. When the bill came, we was overcharged on drinks, we had ordered 3 beers ( one with blackcurrant in) and had been charged for 3 beers and an additional one with blackcurrant in. When questioning this, the waitress was arguing and saying we have had this. Which I can assure we had only 3 in total. In the end we just paid and left as they had no intension of rectifying their mistake and we had a taxi waiting outside.
Overall I think the restaurant massively overcharges on food, our bill came to over £200 ( £40 each for a set meal) and I wouldn't rate the customer service very highly either. Food quality was okay but not worth the money.
Will not be returning. 1 star for the food quality. I have no other...
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