Booked an Xmas breakfast with Santa for 17th December. I was asked to pay for the two children in advance which I was happy to do. Went down on 15th and paid, thought it was a bit odd that there was no mention of the event on the blackboard inside the pub despite the week priors breakfast being advertised.
I messaged to say I had paid and whilst I knew it had been read, there was no response. Thought it was quite odd again as I had been in good communication previously.
Two hours before the event I received a message to say there had been a flood in the pub and it could not go ahead, very apologetic, so be it I thought and at least I had saved the over an hours drive. I then had a mad rush looking for an alternative event around the whole Northwest due to a 6 and 4 year old being very upset it wasn't going ahead. I was unsuccessful unfortunately and we had to make the most of going for breakfast whilst watching other children meet Santa.
I went to collect my refund the same day - moreso to see if the pub was still open as I hadn't seen a post it was going to be shut (yes it was open) and to add insult to injury the staff on shift didn't know about any "flood". The pub was fully open, no signs of any damage or small of damp etc Really not happy.
I would have preferred just being honest on the day I dropped the payment off (or even before) and told "sorry there are no enough children" rather than an excuse which couldn't be backed up.
We attended the same event last year and it was great (despite low attendance), so hoped it would be again. Sadly not.
I am really disappointed. I had to make two trips which were ever 30 miles each way to sort this out. Staff knew exactly who we were when collecting the refund so obviously no other takers and the reason for cancellation. Cheers and Merry...
   Read moreWent here for a Sunday lunch. Nice renovation inside, seems like itâd be good for a couple of drinks. However, the Sunday roast was not great. Roast chicken option said itâs came with bread sauce - it didnât, and the young waitress seemed surprised weâd asked about it. The chicken was over cooked, any longer and itâd have been inedible. Veg was pretty poor. The roasties were decent, gravy tasted good but it was a bit too thick (didnât realise there was such a thing), as it was hard to pour and wouldnât adequately coat the Yorkshire pud. The mash was nice.
The roast was also slightly more expensive than others in the area, and of inferior quality. A friend of mine had the beef roast and said the meat was tough, felt microwaved, and the veg etc was the same as mine. There are much better places to get a roast on the same road. We go for Sunday lunch at a different place every month, and of the ones weâve visited this year this has ranked second from bottom.
The younger staff didnât seem to know what was going on, or what things on the menu should come with. Granted, this place has just reopened. The more senior staff member (in terms of responsibility, not age), a lady who I presume was restaurant manager, was much more attentive and very friendly.
Long story short - nice atmosphere, good place to go for a drink, but the food is sub-par. Especially...
   Read moreMy partner and I, along with our kids, had a wonderful meal at the supper club. My sin chose from the kidsâ menu, while my daughter , partner and I opted for the supper clubâs signature dishes. We were blown away by the food and service. It was absolutely fantastic, surpassing all the restaurants in Didsbury. Not a single thing could be faulted. My partner and I started with the ham hock terrine, which was absolutely divine. I had the ravioli, which was far superior to the overpriced and pretentious Italian that used to occupy Croma. My partner indulged in the steak pie, which was packed with flavorful meat. My daughter couldnât get enough of the chicken pappardelle, which she absolutely adored. The kidsâ menu was probably the best weâve ever had anywhere. The starter included pigs in blanket, and the main course featured chicken schnitzel. I was too full for dessert, but my daughter absolutely loved her baked Alaska. The service was great, food truly impressive and far exceeded our expectations. Weâll...
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