XpressoNet — Restaurant in Milton Keynes

Xpresso Net used to be one of my favourite cafes to relax in. Today I walked in to order some coffee and the owner came up to me and started pointing his finger at me claiming that I supposedly wrote a bad review online. I was in complete shock because I had no idea what he was talking about. I had never written a review previously. I then asked "can I buy some coffee?". He said, and I quote; "I'm not going to serve you, get out and write another review if you like". His behaviour was absolutely disgraceful. No etiquette, pointing his finger at me visibly in-front of customers and criticising me for something I didn't do. He may have a café but he certainly lacks people skills. As a business owner myself, customer retention is crucial. If I receive a negative comment i would accept it no matter what it is. Feedback from customers is the most important tool there is for retailers to identify their weaknesses and meet customer demands better.

Acting the way he did was poor and childish. He blamed me for something I didn't do and told me to get out.

His staff are great people and maybe he could learn something from them on how to speak to people. It takes months to find a customer and SECONDS to lose one. Won't be...

Xpressonet is an ironically titled place, where they in fact only give you 10 minutes of free internet access with your coffee. If you've ever managed to drink a coffee that quickly you'll have done well!! We all know that anywhere you go for a drink or coffee typically gives you free Cloud access, no probs. Having been in here many times, I've finally had enough of it - the owner never smiles and, to myself, I feel he's like a gloomy dark cloud hanging over the place. You've only got to look at his snipping comments on these posts to see what an unpleasant chap he is. He'll be seeing no more of my hard-earned cash that's for sure. My advice is to avoid the very ironically names XpressoNet and, to use the owner's very words to his clearly unvalued customers 'go to Costa or Starbucks', or perhaps and even better Nero, I'd say - it's more homely and your/our custom will...

Absolutely the worst customer service.

We went in Monday and the two women working there were to busy chatting to even look at us or say hello. Then they stopped talking and instead of greeting customers they ignored us they weren’t doing anything either and the shop wasn’t busy. My mom wanted a cookie so we ended up standing there for a good few minutes before being greeted with ‘what do you want’ I try to support small businesses but at this point the worst customer service comes from these small businesses it’s almost like I am expected to be okay being treated like I’m trash can. I work in retail also and Me and my team always make sure to great everyone and if we are busy we always say ‘be...