BOX Nottingham — Restaurant in Nottingham

Disappointing Experience During a Special Celebration

I recently attended a friend's wedding celebration, and I am utterly disheartened to report that our experience was nothing short of disappointing. From the moment we arrived, the level of service was shockingly poor, which completely overshadowed our special occasion.

To begin with, the attitude of the management, particularly the male manager on duty, was dismissive and unaccommodating. His behavior was not only unprofessional but also gave us the distinct impression of being discriminatory. It seemed as though he had a preference for serving other guests over our group, which not only felt unfair but also tainted our experience with a sense of being unwelcome.

Moreover, the restrictions placed on our orders were baffling. We were a sizable group and decided to indulge in some cocktails to celebrate the occasion. However, we were informed in no uncertain terms that we could only choose from a specific selection of cocktails due to the size of our group. Any deviation from this limited menu would result in an extended wait time, beyond the already lengthy delay we were experiencing. This was incredibly frustrating and felt unnecessarily restrictive, especially considering the amount we were spending. To put it into perspective, our group spent around £800, which one would assume might warrant a more flexible and accommodating service.

The overall experience was marred by the lackluster service and the unwelcoming attitude of the staff, particularly the management. It was a disappointing experience, to say the least, and it unfortunately became a talking point of the day for all the wrong reasons.

I regret to say that I cannot recommend based on this experience, and I would urge potential patrons to consider other venues where the service matches the...

After being to many of the box venues across the country, I found this venue at Nottingham below par with everything mainly customer service. I found Jamie the manager attitude towards my party of 19 people extremely rude, unprofessional, unequipped and lacked basic customer care, considering we spent £800 on a quiet Monday afternoon any person with some sort of business sense would see this a good bit of of revenue for that day.

Jamie however chose not to look at it like that but rather a inconvenience and made us feel as if we're being awkward and needy which was quite the opposite we understood it was a large party we understood there would be a wait, but tell us that you will get served when you do, and serving others before us, after we had been in there for over hour at this point is just wrong and when we asked why we were met with Jamie's answer of you will be "served when we're ready" and your more than welcome to go elsewhere"

Considering this was a celebration and we had alot of family together after such a long time and based on recent riot events which has heightened a level of discrimination across the country I feel Jamie made us feel unwelcome with the same prejudice and discrimination we had experienced over recent weeks and that is very sad,

On a final note I hope that you read this review and implement some changes mainly how you handle larger groups a little common courtesy goes massive way also some basic training in how to handle situations would be very hand...

Box is a fantastic addition to Nottingham's bar scene! It's a huge but welcoming venue with loads of seating areas and large TV's, ideal for watching football and various other sports with your mates. The food is excellent, especially when taking advantage of the £8 lunch menu but if you're really hungry then it's definitely worth trying The Guv'nor burger!

There is a fair range of draught beers including alcohol free options with some interesting and locally brewed craft ales. There's also spirits aplenty with some excellent whisky's.

The staff are very friendly and work incredibly hard to ensure everything runs smoothly. Josh is particularly knowledgeable about the range of drinks available, and is happy to spend time talking you through everything and making some great recommendations! Josh is passionate about his job, enjoys interacting with customers and is...