Farro's Grillhouse

The food is very good. The guys that attended to us were very pleasant, can’t say the same about the team leader. The company has this bizarre policy of asking the customers to get their cutlery, napkins, sauces and water themselves. The place where you get these is not always near your table. I was given a table at the back of the restaurant, there were 10 of us on the table with 5young children. Getting the water was the most annoying part as they don’t even have a jug to make it easier. We had to get water for the children ourselves as they give glass cups and they were steps and uneven flooring along the way coupled with poor lighting so I wouldn’t risk my 3yrs old breaking a glass on his leg in the process. All these screams hazard waiting to happen. This shows a very poor regard to health and safety on the part of the establishment as they do not consider glass breakage in their policy. If your water finishes mid meal (or you forgot to get it at the beginning) you will have to stand up and walk all the way to get it which really messes up with the food as it gets cold before you are back especially as they don’t keep the glass at the water table. You have to ask for it again! Additionally, you can only order at the till. For a restaurant that charges this much, I expect a better service.