Nando's Nottingham - Cornerhouse — Restaurant in Nottingham

NO DELIVERY BUT NO REFUND! AVOID NANDOS!

(Check out Trust Pilot if you don't believe me.)

I ordered food via the Nandos app at 19:00.

At approximately 19:40, the app said food has been delivered, but it has not been. (I looked at the app because I wondered where the food was, I didn't received any notification.)

No food had been delivered.

I called the helpline and at first they said it had been delivered to my stairs, so I checked my front steps and the internal stairwell - no food.

Then the assistant looked again and said the driver had been calling me for 10 minutes and had left. The assistant said an old phone number was on the order. I had updated a very old phone number on my account whilst ordering, but the correct number was showing on my account.

However, even IF the driver had the wrong number, why didn't he buzz my door buzzer or knock on my door?? I was in the whole time, and my flat is right next to the front door. He never buzzed or knocked.

Why didn't the app give my an update to say the driver was there? I was keeping my eye on it and received no notifications!

The assistant then said that the driver had taken the delivery away. So was he lying the first time when he said it had been delivered to my stairs?

He said he couldn't offer a refund because the driver couldn't get me. He could absolutely have gotten me easily, if he had bothered to buzz my flat or knock on the door!

Either he went to the wrong building or he simply didn't bother trying to buzz or knock.

Why did the app say the food had been delivered??

I escalated my complaint to a manager and went through the whole thing again. Then the manager claimed that he was unable to offer a refund because he couldn't find my account on the system!!

I double-checked that he had spelled my email address correctly and he said he had. He had my phone number which was correct as I was looking at it on my Nanados app! I gave him the order number from my email receipt and still he claimed he couldn't find my account.

If that was the case, then clearly their system wasn't working correctly. I can log into the app and the desktop website without any problems and I can see my account, with my correct email address and phone number.

I have an email receipt to prove I ordered and I can prove that £44.93 has debited my bank account at 19:00.

They refused any refund and told me to fill in the in-line complaint form which I did.

Received an email today saying they can't refund my £44 because the driver was there at 19:16 and messaged me through the app. (No messages or updates came through until the incorrect one saying the food was delivered.)

Order wasn't placed until 19:00, so absolutely no way the driver was there at 19:16!

Nandos are lying to me to avoid refunding my money.

This is appalling. I will be claiming via Small Claims Court even if it costs me more...

Now don’t get me wrong, I’m a huge fan of nandos! I LOVE the food! So after just over 2 weeks of hospital food, finding out that I could get food delivered and the nurse would get from the door for me was a super exciting piece of news and there was only one meal for me!

I went on the nandos app, true eyes bigger than belly moment I’m sure, and popped in an order for my usual from Nottingham Cornerhouse. It said delivery would arrive between 4.45 and 4.55. Perfect timing and much more appealing than the egg sandwich I was currently expecting.

I sat there, expectantly, phone in hand waiting in case I received a call or email. By 5.30 nothing had arrived so I gave them a call. Apparently my order had already been delivered. A bit of investigation found the driver had left the order on the doorstep. Yes, you read that right, the door step of a city hospital!

Now you would expect that this point that the ‘customer service’ agent I was speaking to would clearly see the error here. I mean, you might as well drop the order in the middle of a high street and walk away! But no, the guy on the end of the phone clearly has the same number of brain cells as the driver and proceeds to tell me my order has been delivered and nothing more can be done! If I would like to complain, they’ll send me an email asking for feedback in the next 48 hours!!

After a bit further ‘discussion’ he agreed I could speak to a manager. After a bit of time listening to some dodgy hold music said manager appears on the end of the line. She did, eventually, agree to issue a refund. My preference was to have my order delivered but apparently they don’t have the ability to put another order through. Incredible right! To deliver the order would cost them less than a refund! I’ve now got to wait up to 5 working days for a refund to be processed!

Hospital egg sandwich it...

🌟🌟🌟🌟🌟 Nando's Cornerhouse – A Decades-Long Affair with Perfection

Step aside, mere mortals—Nando’s Cornerhouse isn’t just a restaurant; it’s a well-oiled, flame-grilled machine of joy that has kept me coming back for decades. Yes, decades. Some people have lifelong pen pals; I have lifelong peri-peri chicken, and honestly, I think I’m winning.

The service here? Exemplary. Friendly, efficient, and dare I say, downright humane. These folks aren’t just taking your order; they’re crafting an experience. You could arrive in the foulest of moods, but by the time they greet you with those radiant smiles, you’ll be asking them to adopt you.

And then there’s the food. Always amazing, always consistent, always so good it deserves its own star on the Hollywood Walk of Fame. The chicken is cooked to such tender perfection that I’m convinced the grills here have a direct line to the culinary gods. Pair it with the freshest, most flavorful sides, and you have a meal that’s both unforgettable and entirely too easy to devour in record time.

Cleanliness? Immaculate. The tables shine, the atmosphere sparkles, and even the air feels somehow fresher. And speaking of atmosphere, the vibe strikes the perfect balance: lively enough to feel exciting, yet cozy enough to make you linger over just one more sauce-laden chip.

Let’s not forget the speed. Our food arrived so fast, I briefly entertained the idea that they had a secret underground chicken pipeline. It’s not just efficiency; it’s art.

In short, Nando’s Cornerhouse is the kind of place that makes you grateful for good food, great people, and the simple joys of a meal done perfectly every single time. Here’s to decades more of culinary brilliance. Bravo, Nando’s—you’ve outdone yourselves...